OPERATIONAL STATUS QUO COVID-19

 

07 MAI 2020

DELIVERY INFORMATION: With the exception of individual short delivery delays due to cross-border transports outside the EU, we deliver quickly and reliably within the specified delivery times.

RETURN WINDOW: The return window for your order will remain at 60 days instead of the original 30 days. This gives you enough time to return your order.

ODLO STORES:

Already in the last two weeks we have been allowed to open our first ODLO stores in Germany and Austria step by step. We are therefore all the more pleased that further stores can now also be opened in Switzerland and France. Of course, we will also follow all the safety measures specified by the authorities in these countries to ensure that you can shop in a risk-free environment and that our employees can safely provide you with the service you are used to. We look forward to your visit.

Switzerland
From 11.05.2020: ODLO Store Luzern, ODLO Store Hünenberg, ODLO Outlet Landquart, ODLO Outlet Schönenwerd & ODLO Outlet Mendrisio
From 30.05.2020: ODLO Store Zermatt

France
From 12.05.2020: ODLO Store Grenoble

Germany
Since 04.05.2020: all ODLO Stores in Germany are open

Austria
Since 02.05.2020: all ODLO Stores in Austria are open

All other ODLO stores will remain closed for the time being.

WE ARE BACK

The current corona situation is new and challenging for all of us. We at ODLO do our best every day to protect our employees on the one hand and to offer our customers the best possible service on the other.

In the individual countries, restrictions to contain the corona virus are currently being gradually eased. We will keep you here constantly informed about how these relaxations are having a positive effect on ODLO's Daily Business. Nevertheless, the health of the population continues to have priority, which is why specific hygiene and safety precautions have also been taken within ODLO.

Together we can do this and all the more our anticipation increases when we can once again enjoy our outdoor adventures without limits. In this sense, stay healthy and positive.

The ODLO Team

 

18 APRIL 2020

WE ARE BACK!

We are happy to inform you that we are already able to reopen some of our ODLO stores in Germany and Austria.

During the opening process, we will of course follow all security measures specified by the authorities to ensure that you can shop in a risk-free environment and that our staff can safely provide you with the service you are used to.

ODLO STORES

Germany
From 20.04.2020: ODLO Store Düsseldorf & ODLO Store Brüggen
From 27.04.2020: ODLO Store Piding & ODLO Store Garmisch
From 04.05.2020: all other ODLO stores in Germany

Austria
From 18.04.2020: ODLO Store Grosgmain, ODLO Store Kitzbühel & ODLO Store Parndorf
From 20.04.2020: ODLO Store Tauern
From 02.05.2020: all other ODLO stores in Austria

 

15 APRIL 2020

DELIVERY INFORMATION:

Because of the high volume of parcels to be delivered these days, our carriers can experience small delays in delivering your package. We are working hard to get your parcel delivered as soon as possible. We ask for your patience and thank you for your understanding.

 

2 APRIL 2020

DELIVERY INFORMATION:

France: Due to closing of La Poste Colissimo network on Saturdays, Mondays and Tuesdays, deliveries to France can be delayed up to 7 days. Your package will only be delivered on Wednesdays, Thursdays and Fridays.

 

27 MARCH 2020

DELIVERY INFORMATION:

France: Due to closing of La Poste Colissimo network from 28.03 until 1.04, deliveries to France can be delayed up to 7 days.

 

26 MARCH 2020

DELIVERY INFORMATION:

Switzerland, France and Austria: Due to decreases in our carriers activities in Switzerland, France and Austria, please expect delays (2 to 3 days) for deliveries to these countries.

 

21 MARCH 2020

Exceptional times call for special measures, and there are a few important things that we would like to let you know:

  • ONLINE SHOP: The web-shop is open 24-7 for reading interesting blog articles, learning about ODLO's new technologies and shopping our latest products.

  • DELIVERY INFORMATION: We are currently able to deliver to all countries, with possible delays due to border closings and different situation within the countries.

  • RETURN WINDOW: In the case that you need to return a product, we have extended our return window to 60 days (instead of the initial 30 days) to allow for any shipping delays.

  • RETAIL STORES: All ODLO Brand Stores and Outlets are closed until further notice. In this situation, it is absolutely the right thing to do for our employees and our community. We will be happy to inform you once we open our shops again.

  • CUSTOMER SERVICE: Our service team is working from home but is still available and happy to assist you with any questions or concerns you may have. For all enquiries please email customerservice@odlo.com.