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Customer Service

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  • Checkout

    When you are ready to complete your purchase, simply go to Checkout and follow these steps to place your order: Más información
  • Preguntas frecuentes

    Many of our customers have the the same questions and concerns regarding orders, the capturing and storage of personal information, shipping methods and shipping charges. Here is a list of the most common questions and answers provided for customers. Más información
  • Managing Your Account

    Your email address serves as a convenient way to receive important information about your order and serves as your Salesforce Commerce Cloud account identification. Your account stores information such as order history and your billing and shipping address. It also offers you the ability to track your order(s). The password assures that only you have access to your account information. Más información
  • Crear una cuenta

    Opening an account is easy. You may create an account at any time by clicking the "My Account" hyperlink in the header or when you place an order, you will be prompted to log in with your email address and password. An account offers you a safe, easy and fast way to order. It also serves as a way to track your order and receive emails about your order. Más información
  • Changing/Canceling Orders

    You have the right to cancel your purchase and receive a full refund provided you notify us in writing as set out in (2) below that you are exercising this right of cancellation no later than seven working days (i.e. excluding weekends and bank holidays) beginning with the day after you received your goods. Más información
  • Opciones de pago

    Payment for all goods must be made by credit or debit card. We accept payment with: Visa, MasterCard, American Express and Discover. Más información
  • Política de privacidad

    At ODLO, we respect the privacy of our customers and the visitors to our website. This statement describes the current information gathering, sharing and privacy practices for our website, www.odlo.com Más información
  • Security Policy

    At Salesforce Commerce Cloud, we know that keeping your credit card information secure is important to you. That makes it very important to us. We use Secure Socket Layer (SSL) 128-bit encryption technology to protect your online information. Más información
  • Información de envío

    We shall endeavour to dispatch the goods to you as soon as possible after you place your order (subject to the order having been accepted by us as will be confirmed to you by email), normally within 2 working days or less if the goods are in stock, and in any event within 30 days beginning on the day after you place your order. Más información