FAQ's

How long will it take for my order to arrive?

We ship with UPS. Delivery takes two to three working days.

Although we try to get your order to you as quickly as possible, it may take two to four working days until we can transfer the package to UPS. So, it will take between four and seven working days from when we receive your order until you receive the products. During clearance sales, promotional periods or holidays, the delivery may take longer than usual.

Odlo does its utmost to meet the stated delivery times. However, Odlo is not liable for any delivery delay, irrespective of the causes.

How can I find the status of my order?

As soon as the order leaves our stock, we will email you a tracking number. On the UPS website you can find the exact location of your package using this number.

What if I’m not at home when the package is delivered?

Someone has to sign for the package. If you aren’t there when UPS brings it, they will leave a note in your mailbox. At the top of the note is the delivery date and whether it was the first, second or last try. If UPS doesn’t find you home on the third try, they will keep the package for five days at the nearest UPS centre for you to pick up. After that they’ll return it to the sender.

How do I return an item?

Send the products at your own risk to: Odlo Logistik GmbH, Returns, Christenfeld 11a, 41379 Brüggen

Return shipping costs must be paid by you. To fall under our satisfaction guarantee, products must be returned within 30 days after receipt. As soon as we receive your return shipment we will refund your purchase.

Can I cancel or change my order after I’ve placed it?


Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).

What are the shipping costs?

Free shipping for orders above GBP 80, otherwise shipping costs are GBP 5.

What countries does Odlo deliver to?


On this website you can order products for delivery to the United Kingdom. On our other webshops you can place orders for the following countries:

  • - Germany
  • - Austria
  • - France
  • - Belgium, Luxembourg and the Netherlands
  • - Switzerland and Liechtenstein
  • - Norway
  • - Italy
  • - Spain
  • - United States

I need more information

If you have a problem or questions, email our customer service: customerservice@odlo.com