OPERATIONAL STATUS QUO:


1ST MARCH 2021 - RETAIL STORES UPDATE

RETAIL STORES: Some of our ODLO Brand Stores and Outlets are closed until further notice:

Italy: Outlet Store Brennero closed, Outlet Store Vicolungo open only from Monday - Friday
Germany: All Brand and Outlet Stores
All other stores in Switzerland, France and Austria are open. Please note the restricted opening hours imposed by the government.

Within our shops we will follow all the safety measures specified by the authorities in these countries to ensure that you can shop in a risk-free environment and that our employees can safely provide you with the service you are used to.

 

8TH FEBRUARY 2021 - RETAIL STORES UPDATE

RETAIL STORES: Some of our ODLO Brand Stores and Outlets are closed until further notice:

Italy: Outlet Store Brennero closed, Outlet Store Vicolungo open only from Monday - Friday
Germany: All Brand and Outlet Stores
Switzerland: All Brand and Outlet Stores
All other stores in France and Austria are open. Please note the restricted opening hours imposed by the government.

Within our shops we will follow all the safety measures specified by the authorities in these countries to ensure that you can shop in a risk-free environment and that our employees can safely provide you with the service you are used to.

 

1ST FEBRUARY 2021 - UK DELIVERY UPDATE

We are able to deliver to the UK again with the usual delivery time of 4-8 business days.

 

19TH JANUARY 2021 - UK DELIVERY UPDATE

Due to a combination of the presence of the mutated version of Covid-19 and the complications with unclear customs regulations after the Brexit, our delivery partners and we are currently not able to deliver any parcels to the United Kingdom until further notice.

We will keep you updated on the latest status on this page and on the header on odlo.com/gb.

You are still able to use the entire website, save products on your wish list or even put them in the basket, but you will not be able proceed to the checkout and order the articles.

We apologize for the inconvenience and hope to see you soon again on odlo.com.

 

18TH JANUARY 2021 - RETAIL STORES UPDATE

RETAIL STORES: Some of our ODLO Brand Stores and Outlets are closed until further notice:

Germany: All Brand and Outlet Stores
Switzerland: All Brand and Outlet Stores
Austria: All Brand and Outlet Stores

All other stores in France and Italy are open. Please note the restricted opening hours imposed by the government.

Within our shops we will follow all the safety measures specified by the authorities in these countries to ensure that you can shop in a risk-free environment and that our employees can safely provide you with the service you are used to.

 

4TH JANUARY 2021 - DELIVERY TO UK AND IRELAND

After the Brexit deal, we can ship to the UK and Ireland as usually with a delivery time of approximately 4-8 business days. Please note that a large volume of parcels has been held back at the border in the days before Brexit and it is currently more likely to take around 8 rather than 4 business days to arrive at your doorstep.

 

22nd DECEMBER 2020 - DELIVERY TO UK AND IRELAND

Our carrier has stopped parcel shipments to Great Britain and Ireland shortly before Christmas due to the closure of the Eurotunnel. The delivery stop is in place until further due and we will keep you posted on any new situation and development.

All orders which have been placed after December 17th are affected.

 

16 DECEMBER 2020 - DELIVERY OVER HOLIDAYS AND COVID-19 UPDATE

Due to the corona virus, countries are currently taking different measures to contain the virus. This also has a corresponding impact on ODLO. Therefore, we would like to inform you about our different business areas accordingly. Considering this current situation, please, also carefully follow the regulations and recommendations from your local authorities.

Please also note the information regarding orders in the online shop before Christmas so that you receive the gifts on time as well as the general delivery information over holidays.

  • ONLINE SHOP: The web-shop is open 24-7 for reading interesting blog articles, learning about ODLO's new technologies and shopping our latest products.

  • DELIVERY INFORMATION: Our warehouse is fully operational and we ship the products out within 1-2 working days. Please note that many of our logistics partners and postal services are working at their absolute capacity maximum due to COVID-19 and the increased package volume in all of Europe and the delivery may take longer than the previously estimated number of days. Major delays of up to 5 days are currently common in France, Belgium, Italy, Greece, Norway, the UK and the Czech Republic. Minor delays of 1-3 days are not uncommon in Austria, Switzerland and Germany.

    GET YOUR CHRISTMAS GIFTS ON TIME:

    To get your Christmas gifts on time, please check the last order dates for Christmas Delivery in each country:

    Germany: Sunday, 20th December 2020
    Austria: Friday, 18th December 2020
    Switzerland: Thursday, 17th December 2020
    France: Thursday, 17th December 2020
    Belgium: Thursday, 17th December 2020
    Netherlands: Thursday, 17th December 2020
    Spain: Wednesday, 16th December 2020
    Italy: Wednesday, 16th December 2020
    Norway: Tuesday, 15th December 2020
    United Kingdom: Wednesday, 16th December 2020
    Rest of EU: Wednesday, 16th December 2020
    United States: Tuesday, 8th December 2020

    DELIVERY OVER HOLIDAYS:

    As both our central warehouse and our logistics partners are only working in a limited capacity over the period of Christmas/New Year’s, deliveries for orders placed between December 24th and January 1st may take up to 4-6 working days to arrive, depending on shipping country and location.

    We do our utmost to meet the stated delivery time. However, ODLO is not liable for any delivery delays, regardless of the cause. We recommend to always check the shipment with the tracking code we provide in the “shipping confirmation email”.

  • RETURN WINDOW: In the case that you need to return a product, we have extended our return window to 60 days (instead of the initial 30 days) to allow for any shipping delays.

  • RETAIL STORES: Some of our ODLO Brand Stores and Outlets are closed until further notice -

    Germany: All ODLO Brand Stores and Outlets are closed from December 16th 2020
    All other stores in Switzerland, France, Italy and Austria are open.

    Within our shops we will follow all the safety measures specified by the authorities in these countries to ensure that you can shop in a risk-free environment and that our employees can safely provide you with the service you are used to.

  • CUSTOMER SERVICE: Our service team is happy to assist you with any questions or concerns you may have. For all enquiries please email customerservice@odlo.com. Due to the high order volume, we are also experiencing a higher-than-usual number of requests through our customer service channels. Our team is working hard to get back to you as soon as possible, but this may take a few days longer than usually.

 

17 NOVEMBER 2020

RETAIL STORES: Some of our ODLO Brand Stores and Outlets are closed until further notice:

France: ODLO Store Villefontaine, ODLO Store Grenoble
Italy: ODLO Outlet Vicolungo, ODO Outlet Brennero
Austria: All Brand and Outlet Stores

All other stores in Switzerland and Germany are open.

Within our shops we will follow all the safety measures specified by the authorities in these countries to ensure that you can shop in a risk-free environment and that our employees can safely provide you with the service you are used to.

 

5 NOVEMBER 2020

The general situation has deteriorated again due to the corona virus and countries are currently taking different measures to contain the virus. Considering this current situation, please, carefully follow the regulations and recommendations from your local authorities.

There are a few important things that we would like to let you know:

  • ONLINE SHOP: The web-shop is open 24-7 for reading interesting blog articles, learning about ODLO's new technologies and shopping our latest products.

  • DELIVERY INFORMATION: Our warehouse is fully up and running and we ship the products out within 1-2 working days. Some of our delivery services had a a few delays. We recommend to always check the shipment with the tracking code we provide in the “shipping confirmation email”.

  • RETURN WINDOW: In the case that you need to return a product, we have extended our return window to 60 days (instead of the initial 30 days) to allow for any shipping delays.

  • RETAIL STORES: Some of our ODLO Brand Stores and Outlets are closed until further notice -

    France: ODLO Store Villefontaine, ODLO Store Grenoble
    Italy: ODLO Outlet Vicolungo
    All other stores in Switzerland, Germany and Austria are open.

    Within our shops we will follow all the safety measures specified by the authorities in these countries to ensure that you can shop in a risk-free environment and that our employees can safely provide you with the service you are used to.

  • CUSTOMER SERVICE: Our service team is happy to assist you with any questions or concerns you may have. For all enquiries please email customerservice@odlo.com.

 

07 MAI 2020

DELIVERY INFORMATION: With the exception of individual short delivery delays due to cross-border transports outside the EU, we deliver quickly and reliably within the specified delivery times.

RETURN WINDOW: The return window for your order will remain at 60 days instead of the original 30 days. This gives you enough time to return your order.

ODLO STORES:

Already in the last two weeks we have been allowed to open our first ODLO stores in Germany and Austria step by step. We are therefore all the more pleased that further stores can now also be opened in Switzerland and France. Of course, we will also follow all the safety measures specified by the authorities in these countries to ensure that you can shop in a risk-free environment and that our employees can safely provide you with the service you are used to. We look forward to your visit.

Switzerland
From 11.05.2020: ODLO Store Luzern, ODLO Store Hünenberg, ODLO Outlet Landquart, ODLO Outlet Schönenwerd & ODLO Outlet Mendrisio
From 30.05.2020: ODLO Store Zermatt

France
From 12.05.2020: ODLO Store Grenoble

Germany
Since 04.05.2020: all ODLO Stores in Germany are open

Austria
Since 02.05.2020: all ODLO Stores in Austria are open

All other ODLO stores will remain closed for the time being.

WE ARE BACK

The current corona situation is new and challenging for all of us. We at ODLO do our best every day to protect our employees on the one hand and to offer our customers the best possible service on the other.

In the individual countries, restrictions to contain the corona virus are currently being gradually eased. We will keep you here constantly informed about how these relaxations are having a positive effect on ODLO's Daily Business. Nevertheless, the health of the population continues to have priority, which is why specific hygiene and safety precautions have also been taken within ODLO.

Together we can do this and all the more our anticipation increases when we can once again enjoy our outdoor adventures without limits. In this sense, stay healthy and positive.

The ODLO Team

 

18 APRIL 2020

WE ARE BACK!

We are happy to inform you that we are already able to reopen some of our ODLO stores in Germany and Austria.

During the opening process, we will of course follow all security measures specified by the authorities to ensure that you can shop in a risk-free environment and that our staff can safely provide you with the service you are used to.

ODLO STORES

Germany
From 20.04.2020: ODLO Store Düsseldorf & ODLO Store Brüggen
From 27.04.2020: ODLO Store Piding & ODLO Store Garmisch
From 04.05.2020: all other ODLO stores in Germany

Austria
From 18.04.2020: ODLO Store Grosgmain, ODLO Store Kitzbühel & ODLO Store Parndorf
From 20.04.2020: ODLO Store Tauern
From 02.05.2020: all other ODLO stores in Austria

 

15 APRIL 2020

DELIVERY INFORMATION:

Because of the high volume of parcels to be delivered these days, our carriers can experience small delays in delivering your package. We are working hard to get your parcel delivered as soon as possible. We ask for your patience and thank you for your understanding.

 

2 APRIL 2020

DELIVERY INFORMATION:

France: Due to closing of La Poste Colissimo network on Saturdays, Mondays and Tuesdays, deliveries to France can be delayed up to 7 days. Your package will only be delivered on Wednesdays, Thursdays and Fridays.

 

27 MARCH 2020

DELIVERY INFORMATION:

France: Due to closing of La Poste Colissimo network from 28.03 until 1.04, deliveries to France can be delayed up to 7 days.

 

26 MARCH 2020

DELIVERY INFORMATION:

Switzerland, France and Austria: Due to decreases in our carriers activities in Switzerland, France and Austria, please expect delays (2 to 3 days) for deliveries to these countries.

 

21 MARCH 2020

Exceptional times call for special measures, and there are a few important things that we would like to let you know:

  • ONLINE SHOP: The web-shop is open 24-7 for reading interesting blog articles, learning about ODLO's new technologies and shopping our latest products.

  • DELIVERY INFORMATION: We are currently able to deliver to all countries, with possible delays due to border closings and different situation within the countries.

  • RETURN WINDOW: In the case that you need to return a product, we have extended our return window to 60 days (instead of the initial 30 days) to allow for any shipping delays.

  • RETAIL STORES: All ODLO Brand Stores and Outlets are closed until further notice. In this situation, it is absolutely the right thing to do for our employees and our community. We will be happy to inform you once we open our shops again.

  • CUSTOMER SERVICE: Our service team is working from home but is still available and happy to assist you with any questions or concerns you may have. For all enquiries please email customerservice@odlo.com.