Shipping & delivery
We ship with DHL Go Green (climate neutral shipping) with delivery in 1-3 business days.
We deliver free of shipping costs within Germany.
The minimum order value is 24.90 EURO.
On this website you can order products for delivery to Germany. But you can also order the products directly in your preferred country shop:
- Austria
- Switzerland and Liechtenstein
- Belgium, Luxembourg and Netherlands
- France
- Italy
- Norway
- Spain
- United Kingdom
- Rest of EU
- United States
Odlo does not ship to the following territories/regions:
- Germany: Helgoland and Buesingen
- Denmark: Greenland and Faroe Island
- Finland: Aaland Islands
- France: All overseas territories
- Italy: Livigno and Campione d’Italia
- Netherlands: All overseas territories
- United Kingdom: Northern Ireland, Gibraltar and all overseas territories
- Spain: Canary Islands, Ceuta, Melilla
- Switzerland: Samnaun
As soon as the order has left the Odlo warehouse, you will receive a tracking number from us by e-mail. Live tracking allows you to track your package online at any time. Note: It can take up to 24 hours for the tracking information to be visible via the parcel delivery service.
If a status remains unchanged for an extended period or the package is not delivered within the specified timeframe, please contact DHL directly or reach out to us at customerservice@odlo.com, stating the tracking number.
Someone has to sign for the package. If you aren’t there when the parcel delivery service brings it, they will leave a note in your mailbox. At the top of the note is the delivery date and whether it was the first, second or last try. If the parcel delivery service doesn’t find you home on the third try, they will keep the package for five days at their nearest centre for you to pick up. After that they’ll return it to the sender.
Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.
So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).
Returns
No problem, you can return the items free of charge within 30 days.
PRINTING A FREE RETURN LABEL
Odlo kindly offers you free return. You just have to print a return label and leave your package at a pickup station or Deutsche Post office.
What do I have to do to return my package?
- Fill out the return form which came with your Odlo order: make sure to indicate articles that you want to return and add the reasons for return
- Put the filled-out form inside a package
- Click on the following link and fill out the form.
- Print out the return label and stick it on the package. We recommend to cross out the original shipping label or to stick the new one over it. You can also let DHL print the label for you by showing the QR CODE generated after filling out the form at Deutsche Post offices, parcel carriers, parcelshops or DHL packstations.
- Leave the package in one of the pick up stations or Deutsche Post office.
You will finally receive an email from us when your return has been received at our warehouse.
Direct exchange of a returned item is unfortunately not possible. As soon as we have received and checked the package you returned, we will refund the corresponding amount through the payment method you used when ordering. If you want to receive the item in another size/color, you will have to place a new order.
Refunds can take up to 14 business days to process. We do our best to make this process as smooth as possible. Please contact our customer service team if you have any questions or concerns regarding your refund. They'll do their best to help.
I need more information
If you have a problem or questions, email our customer service: customerservice@odlo.com or have a look at our frequently asked questions. Maybe your question will be answered there.