SHIPPING & DELIVERY


If you order until 13:00 (CET), we will ship your order on the same day (except weekends and public holidays). We ship with DHL and the delivery takes two to three business days.

Odlo does its utmost to meet the stated delivery times. However, Odlo is not liable for any delivery delay, irrespective of the causes.


We deliver free of shipping costs within Germany.


The minimum order value is 20 EURO.


On this website you can order products for delivery to Germany. On our other webshops you can place orders for the following countries:

  •     – Austria
  •     – France
  •     – Belgium, Luxembourg and Netherlands
  •     – Switzerland and Liechtenstein
  •     – Norway
  •     – Italy
  •     – Spain
  •     – United Kingdom
  •     – Rest of EU
  •     – United States


As soon as the order has left the ODLO warehouse, you will receive a tracking number from us by e-mail. Live tracking allows you to track your package online at any time. Note: It can take up to 24 hours for the tracking information to be visible via the parcel delivery service.

If a status remains unchanged for a longer period of time or the package has not been delivered within the specified period, please contact DHL directly or us (customerservice@odlo.com) (stating the tracking number).


Someone has to sign for the package. If you aren’t there when the parcel delivery service brings it, they will leave a note in your mailbox. At the top of the note is the delivery date and whether it was the first, second or last try. If the parcel delivery service doesn’t find you home on the third try, they will keep the package for five days at their nearest centre for you to pick up. After that they’ll return it to the sender.


Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).


RETURNS

Send the products at your own risk to:

Odlo Logistik GmbH
Retouren E-Commerce
Christenfeld 11a
41379 Brüggen
Deutschland

You can return the goods free of charge. To create a corresponding package sticker, please click on the following button:

DHL Retourenschein

Odlo grants you a voluntary right of return regardless of your legal right of withdrawal. You can then return goods purchased in the online shop to us without giving reasons within 30 days of receipt, provided the goods are complete and in an unused and undamaged condition. Timely dispatch is sufficient to meet the deadline.




I NEED MORE INFORMATION

If you have a problem or questions, email our customer service: customerservice@odlo.com or have a look at our frequently asked questions. Maybe your question will be answered there.