Shipping & delivery


We ship with Post AT with delivery in 2-4 business days.

We deliver free of shipping costs.

The minimum order value is 24.90 EURO.

On this website you can order products for delivery to Austria. But you can also order the products directly in your preferred country shop:

    Germany

    Switzerland and Liechtenstein

    Belgium, Luxembourg and Netherlands

    France

    Italy

    Norway

    Spain

    United Kingdom

    United States

    Rest of EU


Odlo does not ship to the following territories/regions:

    Germany: Helgoland and Buesingen

    Denmark: Greenland and Faroe Island

    Finland: Aaland Islands

    France: All overseas territories

    Italy: Livigno and Campione d’Italia

    Netherlands: All overseas territories

    United Kingdom: Northern Ireland, Gibraltar and all overseas territories

    Spain: Canary Islands, Ceuta, Melilla

    Switzerland: Samnaun


As soon as the order has left the Odlo warehouse, you will receive a tracking number from us by e-mail. Live tracking allows you to track your package online at any time. Note: It can take up to 24 hours for the tracking information to be visible via the parcel delivery service.

Track your order

If a status remains unchanged for an extended period or the package is not delivered within the specified timeframe, please contact Post AT directly or reach out to us at customerservice@odlo.com), stating the tracking number.

Someone has to sign for the package. If you aren’t there when the parcel delivery service brings it, they will leave a note in your mailbox. At the top of the note is the delivery date and whether it was the first, second or last try. If the parcel delivery service doesn’t find you home on the third try, they will keep the package for five days at their nearest centre for you to pick up. After that they’ll return it to the sender.

Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).

Returns


No problem, you can return the items free of charge within 60 days.

PRINTING A FREE RETURN LABEL

Odlo offers free returns through our partner DHL/Post AT. You can simply print a return label and leave your package at a Austrian Post branch.

What do I have to do to return my package?

    Fill out the return form which came with your Odlo order: make sure to indicate articles that you want to return and add the reasons for return.

    Put the filled-out form inside a package.

    Click on the following link and fill out the form:

    DHL Retourenschein

    Print out the return label and stick it on the package. We recommend to cross out the original shipping label or to stick the new one over it.

    Leave the package in one of the Austrian post branches.

You will finally receive an email from us when your return has been received at our warehouse.

RETURNS ON YOUR OWN

If you don’t want to use the free return service, you can send the products back to us at your own cost and risk:

Odlo Logistik GmbH
Retouren E-Commerce
Christenfeld 11a
41379 Brüggen
Germany

    Fill out the return form which came with your Odlo order: make sure to indicate articles that you want to return and add the reasons for return

    Put the filled-out form inside a package

    Return the package with the carrier of your choice. We recommend to keep the tracking number.

You will finally receive an email from us when your return has been received at our warehouse.

Direct exchange of a returned item is unfortunately not possible. As soon as we have received and checked the package you returned, we will refund the corresponding amount through the payment method you used when ordering. If you want to receive the item in another size/color, you will have to place a new order.

Refunds can take up to 14 business days to process. We do our best to make this process as smooth as possible. Please contact our customer service team if you have any questions or concerns regarding your refund. They'll do their best to help.


I need more information


If you have a problem or questions, email our customer service: customerservice@odlo.com or have a look at our frequently asked questions. Maybe your question will be answered there.