SHIPPING & DELIVERY


If you order until 13:00 (CET), we will ship your order on the same day (except weekends and public holidays). We ship with DPD and the delivery takes two to three business days.

Odlo does its utmost to meet the stated delivery times. However, Odlo is not liable for any delivery delay, irrespective of the causes.


We deliver free of shipping costs.


The minimum order value is 20 EURO.


On this website you can order products for delivery to Austria. But you can also order the products directly in your preferred country shop:

  •     – Germany
  •     – France
  •     – Belgium, Luxembourg and Netherlands
  •     – Switzerland and Liechtenstein
  •     – Norway
  •     – Italy
  •     – Spain
  •     – United Kingdom
  •     – United States
  •     – Rest of EU*

* Rest of EU = Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom


As soon as the order has left the ODLO warehouse, you will receive a tracking number from us by e-mail. Live tracking allows you to track your package online at any time. Note: It can take up to 24 hours for the tracking information to be visible via the parcel delivery service.

If a status remains unchanged for a longer period of time or the package has not been delivered within the specified period, please contact DPD directly or us (customerservice@odlo.com) (stating the tracking number).


Someone has to sign for the package. If you aren’t there when the parcel delivery service brings it, they will leave a note in your mailbox. At the top of the note is the delivery date and whether it was the first, second or last try. If the parcel delivery service doesn’t find you home on the third try, they will keep the package for five days at their nearest centre for you to pick up. After that they’ll return it to the sender.


Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).


RETURNS

EXTENDED RIGHT OF RETURN TO 60 DAYS!

No problem, you can return the items free of charge within 60 days. We have extended our return window from initial 30 days to 60 days to allow for any shipping delays due to the current situation. We take over the return costs!

PRINTING A FREE RETURN LABEL

Odlo kindly offers you free return. You just have to print a return label and leave your package at a DPD pickup station.

What do I have to do to return my package?

  1.     1. Fill out the return form which came with your Odlo order: make sure to indicate articles that you want to return and add the reasons for return
  2.     2. Put the filled-out form inside the original package
  3.     3. Click on the following link and fill out the form.
  4. DPD Returnlabel

  5.     4. Print out the return label and stick it on the package. We recommend to cross out the original shipping label or to stick the new one over it.
  6.     5. Leave the package in one of the DPD pick up stations

You will finally receive an email from us when your return has been received at our warehouse.


RETURNS ON YOUR OWN

If you don’t want to use the free return service, you can send the products back to us at your own cost and risk:

Odlo Logistik GmbH
Retouren E-Commerce
Christenfeld 11a
41379 Brüggen
Germany

  1.     1. Fill out the return form which came with your Odlo order: make sure to indicate articles that you want to return and add the reasons for return
  2.     2. Put the filled-out form inside the original package
  3.     3. Return the package with the carrier of your choice. We recommend to keep the tracking number.

You will finally receive an email from us when your return has been received at our warehouse.


Direct exchange of a returned item is unfortunately not possible. As soon as we have received and checked the package you returned, we will refund the corresponding amount through the payment method you used when ordering. If you want to receive the item in another size/color, you will have to place a new order.




I NEED MORE INFORMATION

If you have a problem or questions, email our customer service: customerservice@odlo.com or have a look at our frequently asked questions. Maybe your question will be answered there.