If your promotional code is not usable, it may be for the following reasons:
- The voucher is not valid for all products or for some of them in the shopping cart. This is often the case with on-sale items. As a general rule, vouchers are not applicable to on-sale items.
- The voucher has already been used.
- You must respect a certain minimum and/or maximum order amount.
If your promotional code does not work for any other reason, our customer service will be happy to help you.