Shipping & delivery


We ship with UPS / DHL with delivery in 3-6 business days.

Delivery is free for orders above 90 EURO. For orders of a lower amount, the delivery costs are 5 EURO.

The minimum order value is 34.90 EURO.

On this website you can order products for delivery to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.

In the following country shops you can order the products in your desired language:

    - Austria

    - Switzerland and Liechtenstein

    - Belgium, Luxembourg and Netherlands

    - France

    - Italy

    - Norway

    - Spain

    - United Kingdom

    - Rest of EU

    - United States


Odlo does not ship to the following territories/regions:

    - Germany: Helgoland and Buesingen

    - Denmark: Greenland and Faroe Island

    - Finland: Aaland Islands

    - France: All overseas territories

    - Italy: Livigno and Campione d’Italia

    - Netherlands: All overseas territories

    - United Kingdom: Northern Ireland, Gibraltar and all overseas territories

    - Spain: Canary Islands, Ceuta, Melilla

    - Switzerland: Samnaun


As soon as the order has left the Odlo warehouse, you will receive a tracking number from us by e-mail. Live tracking allows you to track your package online at any time. Note: It can take up to 24 hours for the tracking information to be visible via the parcel delivery service.

Track your order

If a status remains unchanged for an extended period or the package is not delivered within the specified timeframe, please contact UPS / DHL directly or reach out to us at customerservice@odlo.com, stating the tracking number.

Someone has to sign for the package. If you aren’t there when the parcel delivery service brings it, they will leave a note in your mailbox. At the top of the note is the delivery date and whether it was the first, second or last try. If the parcel delivery service doesn’t find you home on the third try, they will keep the package for five days at their nearest centre for you to pick up. After that they’ll return it to the sender.

Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).

RETURNS


No problem, you can return the items within 30 days.

Send the products at your own risk to:

Odlo Store
Bryggetorget 1
0250 Oslo
Norway

Return shipping costs must be paid by you. To fall under our satisfaction guarantee, products must be returned within 30 days after receipt. As soon as we receive your return shipment we will refund your purchase.

Direct exchange of a returned item is unfortunately not possible. As soon as we have received and checked the package you returned, we will refund the corresponding amount through the payment method you used when ordering. If you want to receive the item in another size/color, you will have to place a new order.

Refunds can take up to 14 business days to process. We do our best to make this process as smooth as possible. Please contact our customer service team if you have any questions or concerns regarding your refund. They'll do their best to help.


I need more information


If you have a problem or questions, email our customer service: customerservice@odlo.com or have a look at our frequently asked questions. Maybe your question will be answered there.