SHIPPING & DELIVERY


If you order until 11:00 (CET), we will ship your order on the same day (except weekends and public holidays). We ship with Swiss Post and the delivery takes two to three business days.

Odlo does its utmost to meet the stated delivery times. However, Odlo is not liable for any delivery delay, irrespective of the causes.


We deliver free of shipping costs within Switzerland.


The minimum order value is 20 CHF.


On this website you can order products for delivery to Switzerland and Liechtenstein. On our other webshops you can place orders for the following countries:

  •     – Austria
  •     – France
  •     – Belgium, Luxembourg and Netherlands
  •     – Germany
  •     – Norway
  •     – Italy
  •     – Spain
  •     – United Kingdom
  •     – Rest of EU
  •     – United States


As soon as the order has left the ODLO warehouse, you will receive a tracking number from us by e-mail. Live tracking allows you to track your package online at any time. Note: It can take up to 24 hours for the tracking information to be visible via the parcel delivery service.

If a status remains unchanged for a longer period of time or the package has not been delivered within the specified period, please contact Swiss Post directly or us (customerservice@odlo.com) (stating the tracking number).


If you are not at home when Swiss Post delivers your parcel, you will receive a collection invitation. Collect it from your local post office within the specified time or choose an alternative that suits you.

Note: The parcel cannot be collected from the post office until the following day.


Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).


RETURNS

Send the products at your own risk to:

Odlo Trading AG
Retouren E-Commerce
Bösch 41
6331 Hünenberg
Switzerland

You can return the goods free of charge. To create a Pick@Home service order, please click on the following button::

Post Retoure

Return shipping is paid by us. To fall under our satisfaction guarantee, products must be returned within 30 days after receipt. As soon as we receive your return shipment we will refund your purchase.




I NEED MORE INFORMATION

If you have a problem or questions, email our customer service: customerservice@odlo.com or have a lookt at our frequently asked questions. Maybe your question will be answered there.