How can we help?
If you need help with an order, have any questions, or would like to provide feedback, our experienced team is dedicated to assisting you. For immediate answers to common questions, please check out the FAQ section.
Quick assist
Jacket guide
Base layers guide
3 layers guide
Size guide
If you're seeking more specific product advice, please contact our competent customer service team via email or explore our comprehensive guide section.
Track your order
If the tracking link shows that your package was delivered, but you have not received it, please send us an email.
Please send us an email at customerservice@odlo.com with the following information:
- Close up picture of damage incl. description
- Order number if bought online or purchase location if bought in store
- 6-digit product number, 5-digit color number, size (can be found on the side label on the inside)
Contact us
For all inquiries regarding online purchases, styling advice, finding a product, or providing feedback on your experience, please email customerservice@odlo.com. Our customer service team does it's best to respond to all inquiries within 48 hours. We thank you in advance for your patience.
Please call +33800949933
Monday - Friday: 08:00 - 20:00 (CET) Saturday: 09:00 - 12:00 (CET) Except for public holidays