Shipping & delivery
We ship with Colissimo/DHL Go Green with delivery in 3-5 business days.
Delivery is free for all orders.
The minimum order value is 29.90 EURO.
On this website you can order products for delivery to France. But you can also order the products directly in your preferred country shop:
- Autriche
- Belgium, Luxembourg and Netherlands
- Germany
- Italy
- Norway
- Spain
- Switzerland and Liechtenstein
- United Kingdom
- Rest of EU
- United States
Odlo does not ship to the following territories/regions:
- France: All overseas territories
- Denmark: Greenland and Faroe Island
- Finland: Aaland Islands
- Germany: Helgoland and Buesingen
- Italy: Livigno and Campione d’Italia
- Netherlands: All overseas territories
- Spain: Canary Islands, Ceuta, Melilla
- United Kingdom: Northern Ireland, Gibraltar and all overseas territories
- Switzerland: Samnaun
As soon as the order has left the Odlo warehouse, you will receive a tracking number from us by e-mail. Live tracking allows you to track your package online at any time. Note: It can take up to 24 hours for the tracking information to be visible via the parcel delivery service.
If a status remains unchanged for an extended period or the package is not delivered within the specified timeframe, please contact UPS directly or reach out to us at customerservice@odlo.com, stating the tracking number.
Someone has to sign for the package. If you aren’t there when the parcel delivery service brings it, they will leave a note in your mailbox. At the top of the note is the delivery date and whether it was the first, second or last try. If the parcel delivery service doesn’t find you home on the third try, they will keep the package for five days at their nearest centre for you to pick up. After that they’ll return it to the sender.
Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.
So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).
Returns
No problem, you can return the items free of charge within 30 days.
PRINTING A FREE RETURN LABEL
Odlo kindly offers you free return. You just have to print a return label and leave your package at a DHL/Colissimo pickup station.
What do I have to do to return my package?
- Fill out the return form which came with your Odlo order: make sure to indicate articles that you want to return and add the reasons for return
- Put the filled-out form inside a package
- Click on the following link and fill out the form.
- Print out the return label and stick it on the package. We recommend to cross out the original shipping label or to stick the new one over it.
- Leave the package in one of the DHL/Colissimo pick up stations.
You will finally receive an email from us when your return has been received at our warehouse.
RETURNS ON YOUR OWN
If you don’t want to use the free return service, you can send the products back to us at your own cost and risk:
Odlo Logistik GmbH
Retouren E-Commerce
Christenfeld 11a
41379 Brüggen
Germany
- Fill out the return form which came with your Odlo order: make sure to indicate articles that you want to return and add the reasons for return
- Put the filled-out form inside a package
- Return the package with the carrier of your choice. We recommend to keep the tracking number.
You will finally receive an email from us when your return has been received at our warehouse.
Direct exchange of a returned item is unfortunately not possible. As soon as we have received and checked the package you returned, we will refund the corresponding amount through the payment method you used when ordering. If you want to receive the item in another size/color, you will have to place a new order.
Refunds can take up to 14 business days to process. We do our best to make this process as smooth as possible. Please contact our customer service team if you have any questions or concerns regarding your refund. They'll do their best to help.
I need more information
If you have a problem or questions, email our customer service: customerservice@odlo.com or have a look at our frequently asked questions. Maybe your question will be answered there.