Payment
Odlo accepts the following payment methods:
- Visa
- Mastercard
- American Express
- Apple Pay
- Pay by Bank
- PayPal
Payment will only be performed if you authorise the relevant credit card company or PayPal to do so. If payment is rejected, Odlo reserves the right to cancel the order and halt dispatch of the products. In this case, you will be contacted by Odlo as soon as possible.
After payment for the order, this is verified by our payment partner Adyen and accepted by the bank. Once this process has been concluded without any issues, the amount will be charged to your credit card immediately (except debit cards).
If your bank charges you any foreign transaction fees on your payment, please contact customerservice@odlo.com and we will reimburse you for these.
If your payment is refused, first check whether all credit card details are correct. If it still doesn’t work, please contact your credit card company or our Customer Service team (customerservice@odlo.com).
For one thing, the invoice is sent to you by email, together with the order confirmation. However, you can also find the invoice if you log into the customer account and select the order history under ‘My Profile’. This takes you directly to you order overview. Then click on the "Order details" button for your desired invoice. All information for this order now appears on the page that opens. Here you can download and print your invoices. You only receive the delivery note upon delivery.
If you withdraw from this contract, we must refund to you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you selected a form of delivery other than the cheapest standard deliver offered by us), immediately and no later than within fourteen days from the day on which we receive the notification of your withdrawal. For this refund, we use the same method of payment as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged fees on account of this refund. We can refuse the refund until we have received the goods back from you or until you have provided evidence that you have sent back the goods, whichever occurs earlier. You must hand over or return the goods immediately to Odlo Logistik GmbH Retouren E-Commerce Christenfeld 11a 41379 Brüggen Germany and in any case within no more than within fourteen days. The deadline shall be deemed to have been met if you dispatch the goods prior to the expiration of the fourteen-day deadline.
During the ordering process, the data is encrypted via SSL protocol and transmitted to our partner Adyen. You hereby agree that this data for completing the order is transmitted to an Adyen company (head office in the Netherlands, branches in the USA, Brazil, Singapore, etc.).
I need more information
If you have a problem or questions, email our customer service: customerservice@odlo.com or have a look at our frequently asked questions. Maybe your question will be answered there.