Customer Service image

Contact Us

If you would like help with an order, have any questions or would like to give some feedback, we have an experienced team dedicated to helping you.
For an immediate answer for common questions, please check out FAQs.


Our customer service team does the best to respond to all enquiries within 48 hours. We thank you in advance for your patience.

Product Advice

Order Tracking

    Track your order

    If the tracking link shows that your package was delivered, but you have not received it, please send us an email and we'll subsequently provide you with the necessary form for the reimbursement.

Quality Claims

    Please send us and email with the following information​:

    - Close up picture of damage incl. description​

    - Order number if bought online or purchase location if bought in store​

    - 6-digit product number, 5-digit color number, size (can be found on the side label on the inside).


The best way to contact us is via email:

For requests related to human resources, please send an email to:


Please send your enquiry to the below address and mark the envelope with the name of the appropriate department, e.g., Customer Service, Marketing.

Odlo International AG
Bösch 47
6331 Hünenberg


If you prefer calling us, you can find our phone number in our frequently asked questions.