Statutory right to cancel and 30 days voluntary right to return

Statutory right to cancel

Date: 22nd May, 2018

Right to cancel:

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. 

To exercise the right to cancel, you must inform us (Odlo Trading AG, Bösch 47, 6331 Hünenberg, Switzerland, customerservice@odlo.com, Telefon: +41 (0)41 785 81 45, Fax: +41 41 785 70 77 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model cancellation form, but it is not obligatory.  To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 
 

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than –
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision 

to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest 
You shall send back the goods or hand them over to us
Odlo Logistik GmbH
Returns
Christenfeld 11a
41379 Brüggen
Germany 

without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

*** End statutory right to cancel

Model Cancellation Form

To:
Odlo Trading AG, Bösch 47, 6331 Hünenberg, Schweiz, customerservice@odlo.com, Telefon: +41 (0)41 785 81 45, Fax: +41 41 785 70 77

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service:
- Ordered on (*) / Received on (*)
- Name of consumer(s):
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date

(*) Delete as appropriate.

 

Voluntary right of 30 days to return purchased goods

Independent of your statutory right to cancel, ODLO voluntarily offers you an additional right to return goods purchased in the ODLO online shop. Therefore, you may return goods without stating any reasons within 30 days from delivery, provided the goods are complete, unused and undamaged. To return goods, please use the enclosed return labels. The timely dispatch of the goods is sufficient to meet the deadline.

You shall return the goods to:

Odlo Logistik GmbH
Returns
Christenfeld 11a
41379 Brüggen
Germany

We will carry out the reimbursement using the same means of payment as you used for the initial transaction. In any event you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Your statutory rights, and particularly your right to cancel, remain unaffected by this voluntary right to return purchased goods.