Customer Service image

Customer Service

We're here to help you in any way we can.

Have you read our Frequently Asked Questions ? These may help to answer a general enquiry about shopping online.
If you are looking for one of our stores, please use our store locator .

Customer Service

For all enquiries regarding buying online, styling advice, finding a product of just to feedback on your experience please email customerservice@odlo.com. For international order enquiries please contact +41 (0) 785 81 45.

Our customer care team are available during the following hours and we do our very best to respond to all enquiries within 48 hours:

Monday - Friday 9am - 4pm (CET)
Saturday - CLOSED
Sunday - CLOSED

Returns Address

When returning any orders for a refund, please forward to the below address:

Odlo Logistik GmbH
Returns
Christenfeld 11a
41379 Brüggen
Germany