Customer Service image

Contact Us

If you would like help with an order, have any questions or would like to give some feedback, we have an experienced team dedicated to helping you.

Please first check our frequently asked questions to see if your question has already been answered.

Our Customer Service team does the best to respond to all enquiries within 48 hours. We thank you in advance for your patience.

Quality claims

Please send us and email with the following information​: ​

  • Close up picture of damage incl. description​
  • Order number if bought online or purchase location if bought in store​
  • 6-digit product number, 5-digit color number, size (can be found on the side label on the inside).

  • E-mail

    The best way to contact us is via email:

    For requests related to human resources, please send an email to:


    Please send your enquiry to the below address and mark the envelope with the name of the appropriate department, e.g., Customer Service, Marketing.

    Odlo International AG
    Bösch 47
    6331 Hünenberg