Privacy Policy – ODLO US

This website uses cookies. We use cookies to keep our website reliable and secure and to improve your shopping experience. Cookies allow us to analyze our website performance and to show personalised content. We also share information about your use of our site with our marketing & analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You can change your settings anytime on our website and read our Privacy Policy below.

This Privacy Policy is effective as of January 1, 2020.


This website, including any related mobile applications and online services (collectively, the "Site"), is operated by Odlo US, Inc., a wholly owned subsidiary of Odlo Trading AG (collectively, “Odlo” and sometimes referred to as “we,” “us,” or “our”). The goal of this Privacy Policy is to inform you about the information we gather about you‚ how we use and share that information‚ and how we safeguard that information.

The Site is intended for use only by U.S. Residents. Residents of other countries should use our general website at Residents in the EU designated countries may have additional rights under their laws, including the General Data Protection Regulation ("GDPR"). For full details of Odlo's compliance with GDPR, please see the full Privacy and Security Policy located here

Your use of the Site‚ and any disputes arising from it‚ are subject to this Privacy Policy as well as our Terms of Use.

Collection of your information

Information you provide to us

Personally Identifiable Information

We collect personally identifiable information from you when you interact with us via the Site and/or our catalog business. For purposes of this Privacy Policy, “personally identifiable information” means any information by which someone can be personally identified, including name, address, telephone number, email address, and other information incidental to providing goods or services (also referred to herein as “personal information”). We collect personally identifiable information from you only when you voluntarily provide us with this information, such as when placing an order on the Site, establishing an account, contacting us with a question or comment, or signing up to receive emails about our latest products and services.

Browsing Information and Cookies

When you visit the Site, our web servers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a “cookie,” which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and to improve features of our Site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited.

If you are uncomfortable with the idea of your information being used in this way, most computer systems and web browsers offer privacy settings and options, such as disabling cookies or opting for “Do Not Track” features. We do not override these settings or options. However, in order to access certain content, features, services, products, or benefits of the Site, you may be required to provide us with certain information, including some types of personally identifying information. If you do not wish to provide such information through the Site or if you opt to utilize the aforementioned privacy features of your computer system or web browser, you may be unable to obtain certain content, features, services, products, or benefits of the Site.

Information from other sources

We also may collect information about you from third-party sources. The information we collect from third-party sources may include things like demographic information and purchase preference information. The third-party sources may include public databases‚ social media platforms‚ data append services‚ data sharing cooperatives‚ and others.

Automated information collection

We receive and store certain types of technological information when you interact with our Site‚ our emails‚ and our online advertisements. This information is intended to help our Site work properly‚ to help us evaluate use of our Site‚ and to support our website analytics and marketing campaigns. Here are some examples of such information:

– We may collect technical information like your internet protocol address‚ your device operating system and browser type‚ the address of a referring website‚ if any‚ and the pages you view on our Site.

– We use “cookies” to recognize you as you use or return to the Site. This allows us to provide a continuous and more personalized shopping experience for you. A cookie is a small text file that a website or email may save to your browser and store on your computer‚ tablet or smartphone.

– We may also use web beacons (also called pixel tags or clear gifs). These web beacons allow us to know if a certain page was visited‚ an email was opened‚ or if ad banners on our Site and other sites were effective.

Single sign-on services

We may also use single sign-on services that allow you to sign into the Site using your third-party social networking login credentials for accounts such as Facebook‚ Google‚ or Yahoo. This allows you to link your existing social network profile to your Site account. Once connected‚ you will be able to post content on the third-party website from this Site and interact with your friends from the third-party site(s). Any information or content that you post to the third-party website will be subject to that website’s own privacy policy. We may also access and use available information from your third-party social network profile‚ such as your name‚ date of birth, location‚ profile picture and information‚ gender‚ list of friends‚ friends’ profiles or postings‚ email address‚ wall postings, and news feed.

Use of your information

Odlo uses your information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment‚ internal business processes‚ marketing‚ authentication‚ loss and fraud prevention‚ public safety, and legal functions. Here are some examples of the ways in which we use your information:

– to fulfill your requests for products and services and communicate with you about those requests;

– to register and service your account;

– to administer surveys‚ sweepstakes‚ contests‚ and promotions;

– to provide customer service and alert you to product information‚ including recalls;

– to help us improve and customize our service offerings‚ websites‚ and advertising;

– to send you information about our products‚ services‚ and promotions via various channels including email; and

– to protect the security or integrity of our websites and our business.

We may use your personal information to allow you to send messages to a friend through the Site. By using this functionality‚ you are telling us that you are entitled to use and provide us with your friend’s name and email address.

To accomplish these purposes‚ we may combine personal and non-personal information we collect with offline information‚ including information from third parties. We may transfer or disclose your information with our corporate affiliates for these purposes.

Disclosure of your information to third parties

We disclose your personal information to third parties with your prior consent or under the following circumstances:


Odlo may share your personal information with service providers and other third parties who need access to your information to provide operational or other support services‚ such as payment processors‚ shipping agents‚ product fulfillment vendors‚ and companies that help us improve our product and service offers and our Site. We require our service providers to keep your information secure. In addition, unless otherwise disclosed to you‚ our service providers are not authorized to use or disclose your personal information for their own marketing purposes.


Odlo may disclose your personal information in other special circumstances. For example, we may provide personal information about you to regulatory authorities and law enforcement officials in accordance with applicable law‚ when we otherwise believe in good faith that the law requires it‚ or to respond to requests from government authorities. There may be instances when we may use or disclose your personal information in order to protect or defend the legal rights‚ property or operations of Odlo or our employees or agents; to protect the rights‚ privacy‚ safety or security of users‚ members or others; to protect against fraud; and to allow us to pursue available remedies or limit the damages that we may sustain.


From time to time‚ Odlo may share your personal information with carefully selected companies who may offer you products and services of interest. To opt out of this sharing‚ please contact us via one of the channels listed in the Contact Us of this Privacy Policy.


Odlo may transfer any information we have about you in connection with a merger or sale involving all or part of Odlo or as part of a corporate reorganization or stock sale or other change in corporate control.


You have many choices about how your data is collected, used and shared.

If you would like to opt out of Odlo’s promotional emails‚ please follow the unsubscribe link at the bottom of each such email or contact us via one of the channels listed in the Contact Us section of this Privacy Policy.

Please be sure to include your full name‚ the types of communications you would like to receive or not receive‚ and your contact information.

Please allow a reasonable time for your preferences to be processed. It may take up to 10 days to process your requests related to email and two to four weeks to process other requests.

We may still contact you for transactional purposes such as customer service‚ product information‚ service notices‚ or recalls. We may also contact you with questions or information regarding your order‚ such as regarding order status‚ shipment‚ or refunds.

You can learn more about how to make these requests in the Contact Us section of this Privacy Policy and we will consider your request in accordance with applicable laws.

We may retain your personal data even after you have made certain choices if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, or fulfill your request to "unsubscribe" from further messages from us. We also may also retain de-personalized information after honoring your request(s).


Odlo may work with third party service providers who help serve ads on our behalf on various online advertising networks. The online ad networks may use your browsing history across participating websites to show you interest-based advertisements on those websites. You may see ads for Odlo on participating websites based on how you browse our Site as well as how you browse those websites.

To learn more about interest-based advertising‚ including how to opt out‚ click here. Please note that the opt-out mechanism relies on cookies to remember your choices with respect to ad-serving on websites. We may also use technologies‚ such as our own cookies‚ to provide you with personalized online display advertising tailored to your interests. If you delete your cookies‚ use another computer or device‚ or change browsers‚ you will need to repeat the opt-out process. Other websites you visit may offer their own opt-outs. If you do opt out of interest-based advertisements‚ you may still see advertisements on websites you visit‚ but those ads will not be based on your browsing behavior.


The Site is a general audience website‚ and does not knowingly collect information online from children under 13 without prior parental consent. Please contact us via one of the channels listed in the Contact Us section of this Privacy Policy if you believe we have collected information from your child so that we can work to delete it.


Odlo maintains reasonable and appropriate physical‚ administrative‚ and technical controls to protect your personal information. For example, we use Secure Sockets Layer (SSL) technology‚ the industry standard in transferring information‚ to process orders. While we work very hard to protect your privacy‚ no method of security is guaranteed to be effective‚ and we cannot be responsible for the actions of those who may gain unauthorized access to your personal information. Odlo makes no warranties‚ express‚ implied, or otherwise‚ as to the ultimate effectiveness of our reasonable and appropriate safeguards.


Calls may be recorded for monitoring our customer service standards and for security. By using the call system, you are providing affirmative consent to recording by Odlo.


Odlo may update this Privacy Policy from time to time. Please check this Privacy Policy periodically for changes. We will also notify you of material changes either by email or by a notice on the Site.


The Site is intended for use only by U.S. Residents. Residents of other countries should use our general website at Your personal information may be stored and processed in the United States or any other country in which Odlo or its service providers maintain facilities. By using the Site‚ you consent to the transfer of information to countries outside of your country of residence‚ including the United States‚ which may have different data protection rules than in your country. The Site is controlled and operated by us from the United States and is not intended to subject us to the laws or jurisdiction of any state‚ country or territory other than that of the United States.


If you are a California resident and Odlo customer, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit the CCPA Privacy Notice



We may make portions of our catalog and e-mail lists available to carefully screened companies whose products or services might interest you. If you prefer to have your name withheld from these lists‚ please send an email to


If you have questions about this Privacy Policy‚ please use our Contact Us procedures or send an email‚ including your name and mailing address‚ to