FREQUENTLY ASKED QUESTIONS
SHIPPING & DELIVERY
We ship with UPS with delivery in 3-6 business days.
Free shipping for orders above 90 EURO, otherwise shipping costs are 5 EURO.
The minimum order value is 29.90 EURO.
On this website you can order products for delivery to Spain. But you can also order the products directly in your preferred country shop:
- Belgium, Luxembourg and Netherlands
- Switzerland and Liechtenstein
- United Kingdom
- Rest of EU
- United States
Odlo does not ship to the following territories/regions:
- Spain: Canary Islands, Ceuta, Melilla
- Denmark: Greenland and Faroe Island
- Finland: Aaland Islands
- France: All overseas territories
- Germany: Helgoland and Buesingen
- Italy: Livigno and Campione d’Italia
- Netherlands: All overseas territories
- UK: Northern Ireland, Gibraltar and all overseas territories
- Switzerland: Samnaun
As soon as the order has left the ODLO warehouse, you will receive a tracking number from us by e-mail. Live tracking allows you to track your package online at any time. Note: It can take up to 24 hours for the tracking information to be visible via the parcel delivery service.
If a status remains unchanged for a longer period of time or the package has not been delivered within the specified period, please contact UPS directly or us (firstname.lastname@example.org) (stating the tracking number).
Someone has to sign for the package. If you aren’t there when UPS brings it, they will leave a note in your mailbox. At the top of the note is the delivery date and whether it was the first, second or last try. If UPS doesn’t find you home on the third try, they will keep the package for five days at the nearest UPS centre for you to pick up. After that they’ll return it to the sender.
Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.
So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).
EXTENDED RIGHT OF RETURN TO 60 DAYS!
No problem, you can return the items within 60 days. We have extended our return window from initial 30 days to 60 days to allow for any shipping delays due to the current situation. Return shipping costs must be paid by you.
Send the products at your own risk to: Odlo Logistik GmbH Retouren E-Commerce Christenfeld 11a 41379 Brüggen Germany
Return shipping costs must be paid by you. To fall under our satisfaction guarantee, products must be returned within 30 days after receipt. As soon as we receive your return shipment we will refund your purchase.
Direct exchange of a returned item is unfortunately not possible. As soon as we have received and checked the package you returned, we will refund the corresponding amount through the payment method you used when ordering. If you want to receive the item in another size/color, you will have to place a new order.
Refunds can take up to 14 business days to process. We do our best to make this process as smooth as possible. Please contact our customer service team if you have any questions or concerns regarding your refund. They'll do their best to help.
I NEED MORE INFORMATION
If you have a problem or questions, email our customer service: email@example.com or have a lookt at our frequently asked questions. Maybe your question will be answered there.