SHIPPING & DELIVERY


If you order until 13:00 (CET), we will ship your order on the same day (except weekends and public holidays). We ship with UPS and the delivery takes two to three business days.

Odlo does its utmost to meet the stated delivery times. However, Odlo is not liable for any delivery delay, irrespective of the causes.


Free shipping for orders above 90 EURO, otherwise shipping costs are 5 EURO


The minimum order value is 20 EURO.


On this website you can order products for delivery to Italy. On our other webshops you can place orders for the following countries:

  •     – Germany
  •     – Austria
  •     – Switzerland and Liechtenstein
  •     – France
  •     – Belgium, Luxembourg and Netherlands
  •     – Norway
  •     – Italy
  •     – Spain
  •     – United Kingdom
  •     – Rest of EU
  •     – United States


As soon as the order has left the ODLO warehouse, you will receive a tracking number from us by e-mail. Live tracking allows you to track your package online at any time. Note: It can take up to 24 hours for the tracking information to be visible via the parcel delivery service.

If a status remains unchanged for a longer period of time or the package has not been delivered within the specified period, please contact UPS directly or us (customerservice@odlo.com) (stating the tracking number).


Someone has to sign for the package. If you aren’t there when UPS brings it, they will leave a note in your mailbox. At the top of the note is the delivery date and whether it was the first, second or last try. If UPS doesn’t find you home on the third try, they will keep the package for five days at the nearest UPS centre for you to pick up. After that they’ll return it to the sender.


Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).


RETURNS

Send the products at your own risk to:

Odlo Logistik GmbH
Retouren E-Commerce
Christenfeld 11a
41379 Brüggen
Germany

Return shipping costs must be paid by you. To fall under our satisfaction guarantee, products must be returned within 30 days after receipt. As soon as we receive your return shipment we will refund your purchase.




I NEED MORE INFORMATION

If you have a problem or questions, email our customer service: customerservice@odlo.com or have a look at our frequently asked questions. Maybe your question will be answered there.