Track your order

If the tracking link shows that your package was delivered, but you have not received it, please send us an email.

As soon as the order has left the Odlo warehouse, you will receive a tracking number from us by email. Live tracking allows you to track your package online at any time. Note: It can take up to 24 hours for the tracking information to be visible via the parcel delivery service.

Track your order

If a status remains unchanged for an extended period or the package is not delivered within the specified timeframe, please contact UPS / DHL directly or reach out to us at customerservice@odlo.com, stating the tracking number.

We ship with UPS / DHL with delivery in 3-5 business days.

Free shipping for orders above 90 EURO, otherwise shipping costs are 5 EURO.

Within the EU, no customs duties apply.

The minimum order value is 29.90 EURO.

On this website you can order products for delivery to Spain. But you can also order the products directly in your preferred country shop:

- Austria

- Belgium, Luxembourg and Netherlands

- France

- Germany

- Italy

- Norway

- Switzerland and Liechtenstein

- United Kingdom

- Rest of EU

- United States

Odlo does not ship to the following territories/regions:

- Spain: Canary Islands, Ceuta, Melilla

- Denmark: Greenland and Faroe Island

- Finland: Aaland Islands

- France: All overseas territories

- Germany: Helgoland and Buesingen

- Italy: Livigno and Campione d’Italia

- Netherlands: All overseas territories

- United Kingdom: Northern Ireland, Gibraltar and all overseas territories

- Switzerland: Samnaun

Someone has to sign for the package. If you aren’t there when UPS brings it, they will leave a note in your mailbox. At the top of the note is the delivery date and whether it was the first, second or last try. If UPS doesn’t find you home on the third try, they will keep the package for five days at the nearest UPS centre for you to pick up. After that they’ll return it to the sender.

Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).

If you have a problem or questions, email our customer service: customerservice@odlo.com.