FREE RETURNS WITH RETURN LABEL

Odlo offers free returns thanks to our partners Correos and DHL. Simply print the return label and drop off your package at a pickup station or a Correos counter.

What do I need to do to return my package?

• Fill out the return form included with your Odlo order: Please specify the items you wish to return and provide the reasons for their return.

• Place the completed form along with the items to be returned back into a package.

• Click the following link and fill out the return form:

Create return label

• Print the return label and attach it to the package you wish to send back. We recommend crossing out the original shipping label or placing the new return label over it.

• Drop off the package at a pickup station or hand it in at a Correos counter.

• As soon as your return has been received at our warehouse, you will receive a return confirmation via email.

You can return the items within 30 days.

Direct exchange of a returned item is unfortunately not possible. As soon as we have received and checked the package you returned, we will refund the corresponding amount through the payment method you used when ordering. If you want to receive the item in another size/color, you will have to place a new order.

Refunds can take up to 14 business days to process. We do our best to make this process as smooth as possible. Please contact our customer service team if you have any questions or concerns regarding your refund. They'll do their best to help.

Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).

If you have a problem or questions, email our customer service: customerservice@odlo.com.