Odlo accepts the following payment methods:

- Visa

- Mastercard

- American Express

- Apple Pay

- PayPal

Payment will only be processed if you authorise the chosen payment provider to do so. If payment is rejected, Odlo reserves the right to cancel the order and halt dispatch of the products. In this case, you will be contacted by Odlo as soon as possible.

Please note that additional bank fees may apply depending on your payment provider.

After payment for the order, this is verified by our payment partner Adyen and accepted by the bank. Once this process has been concluded without any issues, the amount will be charged to your credit card immediately (except debit cards).

If your bank charges you any foreign transaction fees on your payment, please contact customerservice@odlo.com and we will reimburse you for these.

During the ordering process, the data is encrypted via SSL protocol and transmitted to our partner Adyen. You hereby agree that this data for completing the order is transmitted to an Adyen company (head office in the Netherlands, branches in the USA, Brazil, Singapore, etc.).

If your payment is refused, first check whether all credit card details are correct. If it still doesn’t work, please contact your credit card company or our Customer Service team (customerservice@odlo.com).

If you withdraw from this contract, we must refund to you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you selected a form of delivery other than the cheapest standard deliver offered by us), immediately and no later than within 14 days from the day on which we receive the notification of your withdrawal. For this refund, we use the same method of payment as you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged fees on account of this refund. We can refuse the refund until we have received the goods back from you or until you have provided evidence that you have sent back the goods, whichever occurs earlier. You must hand over or return the goods immediately to

Odlo Logistik GmbH

Retouren E-Commerce

Christenfeld 11a

41379 Brüggen

Germany

and in any case within no more than within fourteen days. The deadline shall be deemed to have been met if you dispatch the goods prior to the expiration of the 14-day deadline.

This payment method is not available in this country.

This option is available to you if it has been possible to verify you by means of a check by our payment partner Unzer. If it has not been possible to offer payment on invoice, this may be for various reasons, over which Odlo has no influence whatsoever. The only option that is then available to you is to use one of the other means of payment listed. We ask for you understanding on this matter.

For one thing, the invoice is sent to you by email, together with the order confirmation. However, you can also find the invoice if you log into the customer account and select the order history under ‘My Profile’. This takes you directly to your order overview. Then click on the "Order details" button for your desired invoice. All information for this order now appears on the page that opens. Here you can download and print your invoices. You only receive the delivery note upon delivery.

If you have a problem or questions, email our customer service: customerservice@odlo.com.

On odlo.com you benefit from time to time from different promotions and offers. These discounts are valid as follows:

- only online on odlo.com and limited in time

- only if the product is in stock and available

- cannot be combined with other offers

- Odlo reserves the right to cancel or modify this offer at any time

- after expiration of the promotion, most articles will be available at their original prices

The voucher code can be entered directly into the shopping cart under the "SECURE CHECKOUT" button. After clicking on the arrow, the offer code entry field opens.

If your promotional code is not usable, it may be for the following reasons:

• The voucher is not valid for all products or for some of them in the shopping cart. This is often the case with on-sale items. As a general rule, vouchers are not applicable to on-sale items.

• The voucher has already been used.

• You must respect a certain minimum and/or maximum order amount.

If your promotional code does not work for any other reason, our customer service will be happy to help you.

Vouchers cannot be used retroactively. If you have forgotten to use a voucher, please use it for your next order on odlo.com.

Vouchers cannot be paid in cash.

During sales, promotions or public holidays, delivery may take more time than usual. Odlo always strives to meet these delivery times. We will inform you of any deviations on a daily basis during the ordering process when selecting the parcel delivery service.

Odlo does its utmost to meet the stated delivery times. However, Odlo is not liable for any delivery delay, irrespective of the causes.

If you have a problem or questions, email our customer service: customerservice@odlo.com.