SUMMARY
1 General provisions
1.1 The website www.odlo.com represents a service by the company Odlo Trading AG, having its head office at Bösch 47, 6331 Hünenberg, Switzerland, registered under company number CH-170.3.035.959-7. Constant availability and seamless functionality of this service cannot be guaranteed.
1.2 The business transactions between Odlo Trading AG (hereinafter referred to as ‘Odlo’) and the customer (‘you’) shall be governed by the general terms and conditions of business (‘T&C’) set out here as well as any individual agreements that may have been made.
1.3 The T&C only apply between you and Odlo. These shall supersede all other terms and conditions unless Odlo has agreed otherwise in writing in advance.
1.4 If working days are stipulated as deadlines, this is understood to include all weekdays with the exception of Saturdays, Sundays and statutory holidays in the canton of Zug.
1.5 On its pages, Odlo links to third-party pages on the Internet. The following applies to all these links: Odlo has no influence over the design and content of the linked pages. Odlo therefore expressly distances itself from all content of all linked third-party pages. This declaration shall apply to all displayed links and all content of linked pages.
1.6 By accessing the website www.odlo.com, you agree to these T&C without reservation.
2 Ordering
2.1 The online shop by Odlo merely represents a sales brochure. By presenting the products on the Internet pages Odlo is merely encouraging you to submit offers that are binding on you (orders). The automatic order confirmation automatically sent by Odlo by email does not yet give rise to a contract of sale.
2.2 By transmitting an order you confirm that you have read the T&C and agree to them without reservation.
2.3 A contract of sale only comes about when Odlo ships the products.
2.4 All information relating to availability, shipping and delivery of a product is provisional information and approximate guideline values. They do not represent binding or guaranteed shipping or delivery dates except where such are expressly referred to as a binding date in the shipping options of the respective product.
2.5 If, when processing your order, Odlo establishes that the products you ordered are not available, we shall notify you without undue delay. In this case, a contract relating to the unavailable products shall not come about given the absence of shipment of the ordered products.
3 Prices and taxes
3.1 All specified prices are in Euros (EUR) and include the relevant level of statutory VAT.
3.2 The minimum order sum is EUR 24.90.
3.3 You will be notified separately of shipping costs prior to dispatch of your order. These may vary depending on the required delivery speed.
3.4 Odlo reserves the right to amend prices at any time, whereby you will be charged for the products on the basis of the prices offered at the point of order.
4 Payment
4.1 Odlo accepts the following methods of payment:
Visa
Mastercard
American Express
PayPal
Apple Pay
4.2 Payment will only be performed if you authorise the relevant credit card company or PayPal to do so. If payment is rejected, Odlo reserves the right to cancel the order and halt dispatch of the products. In this case, you will be contacted by Odlo as soon as possible.
4.3 If you pay by credit card, your card will be charged the amount of the ordered products plus shipping costs five working days after order confirmation.
4.4 During the ordering process, the data is encrypted via SSL protocol and transmitted to our partner Adyen. You hereby agree that this data for completing the order is transmitted to an Adyen company (head office in the Netherlands, branches in the USA, Brazil, Singapore, etc.).
5 Delivery
5.1 Odlo only ships within Belgium, Luxembourg and the Netherlands via this online shop. Please use the country-specific websites for shipping to Switzerland, Germany, Austria, France or the United Kingdom. Delivery within Belgium, Luxembourg and the Netherlands is performed by UPS.
5.2 Odlo offers you two different delivery methods. Prices and delivery times depend on the selected method.
Standard shipping by DHL
5.2.1 Free shipping with DHL
5.2.2 The average delivery time is three to four working days depending on destination. You can use the tracking number to track the current location of your order.
5.2.3 Although we try to ship your order to you as quickly as possible, it may take two to four working days until we can hand the package over to DHL. It will therefore take between four and eight working days from the point of your order until you receive your order.
5.3 Odlo does its utmost to meet the stated delivery times. However, Odlo is not responsible for any delivery delay, irrespective of the causes.
5.4 Odlo retains title to the delivered goods until full payment has been received.
6 Returns and exchange
6.1 If you want to send products back, follow the procedure as it is explained here: Help
6.2 Any costs incurred in the event of returns shall not be borne by Odlo.
6.3 Products can only be returned within 30 days of receipt.
7 Guarantee and liability
7.1 All products are covered by a manufacturer’s guarantee against manufacturing defects. This guarantee applies for twelve months from receipt of the product (guarantee period). Please inspect the products for defects immediately on receipt. If you notice something during this inspection, please contact our customer service team immediately.
Odlo Trading AG
Bösch 47
CH-6331 Hünenberg
7.2 If a guarantee claim arises, you are only entitled to have us exchange the defective product for an equivalent, defect-free product during the guarantee period. Any additional or more extensive guarantee claims shall be excluded.
7.3 Odlo excludes any liability on any legal grounds in connection with these T&C and the contractual relationships based on them to the extent permissible by law.
8 Data protection
In terms of data protection, the specific privacy policy by Odlo shall apply, which form an integral part of the contract between you and Odlo.
9 Intellectual property
All texts, comments, articles, illustrations and images on www.odlo.com are copyrighted, and Odlo holds all rights thereto. Any use or reproduction of all or parts of the information published on the website is not permitted without the written authorisation of Odlo and may be subject to legal proceedings.
10 Closing provisions
10.1 The website and the products have been produced in accordance with Swiss legal provisions. Odlo accepts no liability for non-compliance with legal provisions if the website or products are used in a different country.
10.2 The information on the website serves merely to illustrate the products on offer and is not contractually binding. Odlo shall not be liable for errors or deviations.
10.3 Where these T&C have been applied to the contractual relationship with you, Odlo is entitled to unilaterally amend these T&C to the extent that this is necessary to remedy any disruption of the equivalence mandate (violation of the rule that the value of duties on both sides must remain roughly the same) or to adapt to altered legal or technical framework conditions. Odlo shall notify you of any amendment of the content of the amended provisions. If you do not make a written objection within six weeks of receipt of the notice of amendment, Odlo shall assume that you agree to the amendments.
10.4 Should any individual provisions of the contract including these T&C be or become invalid in full or in part, or should the contract contain an unforeseen omission, this shall have no bearing on the validity of the remaining provisions or parts of such provisions. The applicable statutory stipulations shall take the place of the invalid or absent provision.
10.6 The place of jurisdiction for any disputes arising in connection with these T&C and the contractual relationships based thereon, irrespective of the legal grounds, is the place of the registered office of Odlo (Hünenberg, Switzerland). Odlo is alternatively entitled to make a claim against you at your place of residence.
10.7 These T&C, the contractual relationships based thereon and any disputes in this respect are governed by substantive Swiss law under the exclusion of the UN Convention on Contracts for the International Sale of Goods of 11 April 1980 (known as the Vienna Convention) and conflict-of-laws provisions.
SUMMARY
Statutory right to cancel and 30 days voluntary right to return
1 Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right to cancel, you must inform us (Odlo Trading AG, Bösch 47, 6331 Hünenberg, Switzerland, customerservice@odlo.com, Telefon: +41800-102328 of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
2 Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 14 days after the day we receive back from you any goods supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision
To cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest
You shall send back the goods or hand them over to us
Odlo Logistik GmbH
Retouren E-Commerce
Christenfeld 11a
41379 Brüggen
Germany
without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
*** End statutory right to cancel
3 Model Cancellation Form
To: Odlo Trading AG, Bösch 47, 6331 Hünenberg, Schweiz, customerservice@odlo.com, Telefon:+41800-102328 I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service:
- Ordered on (*) / Received on (*)
- Name of consumer(s):¨
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
4 Voluntary right of 30 days to return purchased goods
Independent of your statutory right to cancel, Odlo voluntarily offers you an additional right to return goods purchased in the Odlo online shop. Therefore, you may return goods without stating any reasons within 30 days from delivery, provided the goods are complete, unused and undamaged. The timely dispatch of the goods is sufficient to meet the deadline.
You shall return the goods to:
Odlo Logistik GmbH
Retouren E-Commerce
Christenfeld 11a
41379 Brüggen
Germany
We will carry out the reimbursement using the same means of payment as you used for the initial transaction. In any event you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Your statutory rights, and particularly your right to cancel, remain unaffected by this voluntary right to return purchased goods.