Terms and Conditions

1. Right to cancel

2. Effects of cancellation

3. Model cancellation form

4. Voluntary right of 30 days to return purchased goods

Statutory right to cancel and 30 days voluntary right to return

Statutory right to cancel

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Odlo Trading AG, Bösch 47, 6331 Hünenberg, Switzerland, customerservice@odlo.com, Telefon: +41800102328) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email).

Online Withdrawal Function

You can also exercise your right of withdrawal online at our website via the button provided below. If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal by email, including its content and the date and time of its submission, without undue delay.

>> Withdraw from contract here

You may also use the model cancellation form described in section 3, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than:

• (a) 14 days after the day we receive back from you any goods supplied, or

• (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

• (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us:

Odlo Logistik GmbH Retouren E-Commerce Christenfeld 11a 41379 Brüggen Germany

without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

*** End statutory right to cancel

Model Cancellation Form

To: Odlo Trading AG, Bösch 47, 6331 Hünenberg, Schweiz, customerservice@odlo.com, Telefon: +41800-102328 I hereby give notice that I withdraw from my contract of sale of the following goods or order:

- Ordered on: / Received on:

- Name of customer

- Address of customer:

- Date:

Voluntary right of 30 days to return purchased goods

Independent of your statutory right to cancel, Odlo voluntarily offers you an additional right to return goods purchased in the Odlo online shop. Therefore, you may return goods without stating any reasons within 30 days from delivery, provided the goods are complete, unused and undamaged. The timely dispatch of the goods is sufficient to meet the deadline.

You shall return the goods to:

Odlo Logistik GmbH

Retouren E-Commerce

Christenfeld 11a

41379 Brüggen

Germany

We will carry out the reimbursement using the same means of payment as you used for the initial transaction. In any event you will not incur any fees as a result of such reimbursement.

During the Singles Day promotion on 11.11.2026 Odlo offers up to 40% discount on select performance apparel.

This promotion is valid as follows:

– only online on odlo.com and limited in time

– only if the product is in stock and available

– cannot be combined with other offers

– Odlo reserves the right to cancel or modify this offer at any time

– after expiration of the promotion, most articles will be available at their original prices

Shop now

1. What this warranty is

1.1 Odlo Trading AG, Bösch 47, CH-6331 Hünenberg, Switzerland ("Odlo") grants the Odlo 5-Year Base Layer Warranty (the "Warranty") as a voluntary commercial guarantee, free of charge, in addition to your statutory rights.

1.2 The Warranty does not limit, replace or affect your statutory rights against us as seller for goods that are not in conformity with the contract, or any other right you have by law. Those rights apply in full whether or not the Warranty applies to your product. Where the Warranty gives you less than the law, the law applies.

1.3 The Warranty runs for the full five years from delivery. It does not begin where your statutory rights end. For the first years it overlaps those rights and adds to them: return shipping is prepaid, a decision follows within a reasonable time, and the Odlo repair partner network is open to you. The Warranty is additional cover, never a substitute.

1.4 How long statutory rights last depends on where you live, so the additional protection the Warranty provides differs by country. Statutory rights run two years in Germany, Austria, France, Denmark and Switzerland; three years in Sweden; two or five years in Norway depending on the expected life of the product; for the product's expected lifespan, with no fixed period, in Finland; and are subject to a six-year limitation period in the United Kingdom, five in Scotland. In every case the Warranty applies for five years from delivery, alongside those rights.

2. Who is covered

2.1 The Warranty is available to consumers who hold an Odlo account at the time of purchase and who complete the purchase while signed in to that account.

2.2 An Odlo account is free and open to any consumer resident in a market Odlo serves. Opening an account requires no purchase and no marketing consent.

2.3 Purchases completed as a guest, without an Odlo account, are not covered by the Warranty. Statutory rights are unaffected.

2.4 The Warranty is personal to the original purchaser and is not transferable. It does not pass with the product on resale or gift.

3. How coverage starts

3.1 Coverage is automatic. No separate product registration is required. Every eligible product bought while signed in to an Odlo account is recorded in that account and covered from the date of delivery.

3.2 In Odlo Brand Stores, coverage arises when the purchase is recorded against your Odlo account at the point of sale.

3.3 Odlo will issue the Warranty statement to you on a durable medium no later than delivery of the product.

4. Eligible products and channels

4.1 Eligible products: any Odlo base layer identified as covered by the Warranty on its product page at odlo.com, or at the point of sale in an Odlo Brand Store, at the time of purchase. The identification shown at the time of purchase governs; if Odlo later changes which products are covered, that change does not affect a purchase already made. Odlo determines which base layers are identified as covered.

4.2 Eligible channels: odlo.com and Odlo owned and operated Brand Stores.

4.3 Not eligible: purchases from third-party retailers and from marketplaces, including marketplace shops operated by Odlo, outlet stores, employee and pro-deal purchases, samples, and products sold as second-hand, B-grade or repaired.

5. Duration

5.1 The Warranty runs for five years from the date of delivery of the product.

5.2 A repair or replacement under the Warranty does not restart the five-year period. The original delivery date governs throughout.

6. What is covered

6.1 The Warranty covers manufacturing and material defects attributable to Odlo's production processes, as set out in Annex A, Part 1.

6.2 A defect is covered if it appears under normal use and when the product has been cared for in line with the care label.

7. What is not covered

7.1 Normal wear and tear, damage from external causes, care that departs from the care label, and the natural characteristics of the materials used are not defects and are not covered. Annex A, Part 2 sets this out in detail and forms part of these terms.

7.2 In particular, and without limiting Annex A: surface pilling, thinning and micro-holes at friction points, fading, odour retention, clothes-moth damage, shrinkage or felting from washing above the care-label temperature or tumble drying, damage from bleach, fabric softener or enzyme detergents, and snags or tears from external objects.

7.3 Products altered or repaired by anyone other than Odlo or an Odlo-appointed repair partner.

8. What you get — remedies

8.1 The remedy under the Warranty is repair or, where repair is not economically or technically reasonable, replacement with the same or an equivalent product. The Warranty does not give a right to a refund, to damages, or to compensation for consequential loss.

8.2 Years 1 and 2: free repair, or replacement where repair is not reasonable.

8.3 Years 3 to 5: repair takes priority. Where repair is not reasonable and no equivalent replacement is available, Odlo issues a voucher for 70% of the product's current list price. If the product is no longer in the range, the list price of a comparable successor applies. The regular selling price applies, excluding promotional discounts. The voucher is valid for 12 months and redeemable at odlo.com.

8.4 Odlo may require the product to be returned before a remedy is provided. Returned products become Odlo's property.

8.5 Claims under the Warranty are limited to five products per customer per calendar year. Your statutory rights are unaffected.

9. How to claim

9.1 Submit a claim through your Odlo account. You will be asked for the order reference, photographs of the issue and, where present, the product's batch or care-label details.

9.2 Odlo acknowledges claims within 2 working days and decides as quickly as reasonably possible once it has the information needed to assess them.

9.3 Return shipping: prepaid within the EU, Switzerland and the United Kingdom. Outside those territories, returns are arranged on prior agreement.

9.4 Where a claim is not covered, Odlo will tell you why and offer the paid repair or care options available through the Odlo repair partner network.

10. Changes and withdrawal

10.1 Odlo may change these terms or withdraw the Warranty for future purchases at any time. Products already purchased keep the terms in force at the date of purchase.

10.2 Closing your Odlo account does not end cover for products purchased while the account was open, provided the purchase can still be evidenced.

11. Data protection

11.1 Odlo processes your account and purchase data to operate the Warranty. The legal basis is performance of the Warranty contract. Marketing consent is not a condition of the Warranty and is requested separately.

12. Governing law and market terms

12.1 Swiss law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer resident in the EU, the EEA or the United Kingdom, this choice does not deprive you of the protection of the mandatory consumer law of your country of residence.

12.2 Market-specific annexes apply in France, Germany, Austria, Finland, Norway, Sweden, Denmark and the United Kingdom, and prevail over these terms where they differ.

Part 1 — covered production defects

Part 2 — not covered