MORE WEAR. MORE TEAR. MORE EXPERT CARE.

You can access our repair service in all  Odlo brand stores and outlets. 

If the product is within its warranty, we’ll provide the service free of cost and ship it back to the store for pick up. In the case that the item is damaged beyond repair, we will replace it for free. If it’s outside the warranty, don’t worry – we’ll take care of the service coordination, and you cover the shipping and repair costs.  

If the repair is performed in Germany, Austria, France or Italy; yes, you pay the shipping costs. If the repair is performed in Switzerland, we’ll cover the cost of shipping for you. 

The warranty applies to products purchased from an Odlo Brand Store, Odlo Outlet, or on odlo.com within the last two years and covers manufacturing defects only.

Please refer to our Terms and Conditions to verify if warranty applies.

If your product has tears to the seams or the fabric, your zipper is broken, or snaps, buttons or Velcro came off, you can definitely bring your product to Odlo. You can also get washing and reproofing to keep your outerwear working under the rain, should you notice any problems within the first 2 years of use. 

Alterations of fit and customizations are not covered. 

If you bought online, you can request a refund or replacement of the product through our customer service team. If you bought the product at a multi-brand retailer, please return to that store to inquire about their repair or replacement policy. 

We request the customers to bring in the purchase receipt. If this is not available anymore, we invite you to still come into the store and discuss a potential solution with the store staff. 

No, the repair service is only offered for Odlo products. To keep more items out of the landfill, you can utilise our take-back service if you have a damaged non-Odlo product you’d like to part with. 

No; certain items cannot be repaired for specific reasons. For example, next to skin underwear (like briefs or boxers) are ineligible for repair, as well as products with heavy fabric stains or defects. Please talk to a store staff member for advice. If the product is within warranty, the staff will replace it with a new product; if not, you can drop off the product at the store if you no longer want it. 

If you have a problem or questions, email our customer service: customerservice@odlo.com.

No, at this stage you must visit the store locations to request repairs. To access the repair service, you must have purchased the product in-store and not online. We are working to extend this service to online customers as well. 

Our partners take between 10-15 business days repair products and get them back to you. In winter – peak season for our repair partners – repairs may take longer to complete. The repair partner will communicate directly with you if delays are expected.  

If the product was repaired under warranty, the product will be sent to the Odlo store for you to pick up. If the product repair was paid by you, you will receive it directly to your doorstep. 

If you have a warranty repair that gets delivered to the store, the staff will inform you via email. If you have an out-of-warranty repair, please ask the store staff for more information about communicating with your location’s respective repair partner. 

Yes, you can! As part of our take-back programme, when items are brought in but not wanted back by the original owner, they will be repaired and fed into the stock for our ReWEAR resale areas in selected Odlo stores. 

As an additional benefit of our take-back programme, you can drop your product in the Odlo store take-back bin and receive a 10% off discount voucher for a new purchase. 

This option is still available, so you can request it from the store staff. However, we invite you to reconsider as repairing clothes is a very important step to reducing your environmental footprint. If you still choose to replace it, we will collect the defective product, repair it and put it back into our resale collection.​ 

Please ask the store staff to see the repair price list. The pricing range is based on the type of defect and repair. 

Yes; however, this is not covered by warranty. Odlo can facilitate sending the product to the atelier for alterations or customizations but will not cover the cost even if product has been bought less than 2 years ago. 

No; the repair service is only available in the same country where you purchased your item.