Track your order

If the tracking link shows that your package was delivered, but you have not received it, please send us an email.

As soon as the order has left the Odlo warehouse, you will receive a tracking number from us by email. Live tracking allows you to track your package online at any time. Note: It can take up to 24 hours for the tracking information to be visible via the parcel delivery service.

Track your order

If a status remains unchanged for an extended period or the package is not delivered within the specified timeframe, please contact UPS / DHL directly or reach out to us at customerservice@odlo.com, stating the tracking number.

We ship with Swiss Post with delivery in 2-5 business days.

We deliver free of shipping costs within Switzerland.

Within the EU, no customs duties apply.

The minimum order value is 29.90 CHF.

On this website you can order products for delivery to Switzerland and Liechtenstein. But you can also order the products directly in your preferred country shop:

- Austria

- Belgium, Luxembourg and Netherlands

- France

- Germany

- Italy

- Norway

- Spain

- United Kingdom

- Rest of EU

- United States

Odlo does not ship to the following territories/regions:

- Switzerland: Samnaun

- Denmark: Greenland and Faroe Island

- France: All overseas territories

- Germany: Helgoland and Buesingen

- Italy: Livigno and Campione d’Italia

- Netherlands: All overseas territories

- United Kingdom: Northern Ireland, Gibraltar and all overseas territories

- Spain: Canary Islands, Ceuta, Melilla

- Finland: Aaland Islands

If you are not at home when Swiss Post delivers your parcel, you will receive a collection invitation. Collect it from your local post office within the specified time or choose an alternative that suits you.

Note: The parcel cannot be collected from the post office until the following day.

Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).

If you have a problem or questions, email our customer service: customerservice@odlo.com.