PICK@HOME

Odlo kindly offers you free return thanks to the Pick@Home service from Schweizer Post. Thanks to this service, you don’t even have to go to the post office to send your package, the post will directly come to your house.

What do I have to do to return my package?

- Fill out the return form which came with your Odlo order: Make sure to indicate articles that you want to return and add the reasons for return.

- Put the filled-out form inside a package

- Click on the following link and fill out the form. This aims to inform the Schweizer Post that there will be a package waiting for them at your home. Make sure to provide as much information as you can regarding the pick-up location and to select the right pick-up place option (left in mailbox / handed in person / left by the door). Important to know: You don’t have to print anything, the postman will bring the label himself.

pick@home

- Leave the package in the compartment of your mailbox or at your door. We recommend to cross out the initial shipping label and to put a sticky note “For Odlo” on the package to make the postman work easier!

- Just wait until your package gets picked-up by the postman!

You will finally receive an email from us when your return has been received at our warehouse.

RETURNS ON YOUR OWN

If you don’t want to use the Pick@Home service, you can also return the items to us free of charge with the enclosed return label.

What do I have to do to return my package?

- Fill out the return form which came with your Odlo order: Make sure to indicate articles that you want to return and add the reasons for return.

- Put the filled-out form inside a package

- Stick the return label enclosed in the package on the package.

- Drop the package at a post office of your choice. We recommend to keep the tracking number.

You will finally receive an email from us when your return has been received at our warehouse.

You can return the items within 30 days.

Direct exchange of a returned item is unfortunately not possible. As soon as we have received and checked the package you returned, we will refund the corresponding amount through the payment method you used when ordering. If you want to receive the item in another size/color, you will have to place a new order.

Refunds can take up to 14 business days to process. We do our best to make this process as smooth as possible. Please contact our customer service team if you have any questions or concerns regarding your refund. They'll do their best to help.

Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).

If you have a problem or questions, email our customer service: customerservice@odlo.com.