You can access our repair service in all  Odlo brand stores and outlets. 

If the product is within its warranty, we’ll provide the service free of cost and ship it back to the store for pick up. In the case that the item is damaged beyond repair, we will replace it for free. If it’s outside the warranty, don’t worry – we’ll take care of the service coordination, and you cover the shipping and repair costs.  

If the repair is performed in Germany, Austria, France or Italy; yes, you pay the shipping costs. If the repair is performed in Switzerland, we’ll cover the cost of shipping for you. 

The warranty applies to products purchased from an Odlo Brand Store, Odlo Outlet, or on odlo.com within the last two years and covers manufacturing defects only.

Please refer to our Terms and Conditions to verify if warranty applies.

If your product has tears to the seams or the fabric, your zipper is broken, or snaps, buttons or Velcro came off, you can definitely bring your product to Odlo. You can also get washing and reproofing to keep your outerwear working under the rain, should you notice any problems within the first 2 years of use. 

Alterations of fit and customizations are not covered. 

If you bought online, you can request a refund or replacement of the product through our customer service team. If you bought the product at a multi-brand retailer, please return to that store to inquire about their repair or replacement policy. 

We request the customers to bring in the purchase receipt. If this is not available anymore, we invite you to still come into the store and discuss a potential solution with the store staff. 

No, the repair service is only offered for Odlo products. To keep more items out of the landfill, you can utilise our take-back service if you have a damaged non-Odlo product you’d like to part with. 

No; certain items cannot be repaired for specific reasons. For example, next to skin underwear (like briefs or boxers) are ineligible for repair, as well as products with heavy fabric stains or defects. Please talk to a store staff member for advice. If the product is within warranty, the staff will replace it with a new product; if not, you can drop off the product at the store if you no longer want it. 

If you have a problem or questions, email our customer service: customerservice@odlo.com.