FREE RETURNS WITH BRING

Odlo offers free returns through our partner Bring. You can return your package via any Bring parcel locker, Post in Shop location, Post Office or even from your own mailbox at home.

What do I need to do to return my package?

1. Fill out the return form: Complete the return form included in your Odlo order. Please specify the items you wish to return and the reason for each return.

2. Pack the items: Place the completed return form together with the items you wish to return in a suitable package.

3. Create your Bring QR code

4. Write the Bring code on the package: Clearly write your Bring code on the package using a waterproof pen. Write it on a label or a piece of paper and attach it securely to the package. Avoid writing directly on plastic or other surfaces where the text may fade or disappear. The Bring code is unique and serves as the recipient address.

5. Drop off the return package: Choose the option that suits you best:

Posten parcel locker

Use the Posten app to find the nearest parcel locker and reserve a compartment. Drop off the package in the locker within one hour after making the reservation.

Post in Shop

Show your QR code when handing in the package. You can find the QR code in the Posten app. Use the map function in the app to locate the nearest Post in Store location.

Mailbox

If the package fits in your mailbox, you can order a mailbox pickup. This option requires access to a printer so you can print the address label yourself.

Tracking your return

Once you have handed in the package, you can track it in the Posten app or using the parcel number at posten.no. As soon as your return has been received at our warehouse and processed, you will receive a return confirmation by email. Please note that this process can take up to 14 days.

You can return the items within 30 days.

Direct exchange of a returned item is unfortunately not possible. As soon as we have received and checked the package you returned, we will refund the corresponding amount through the payment method you used when ordering. If you want to receive the item in another size/color, you will have to place a new order.

Refunds can take up to 14 business days to process. We do our best to make this process as smooth as possible. Please contact our customer service team if you have any questions or concerns regarding your refund. They'll do their best to help.

Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).

If you have a problem or questions, email our customer service: customerservice@odlo.com.