Track your order

If the tracking link shows that your package was delivered, but you have not received it, please send us an email.

As soon as the order has left the Odlo warehouse, you will receive a tracking number from us by email. Live tracking allows you to track your package online at any time. Note: It can take up to 24 hours for the tracking information to be visible via the parcel delivery service.

Track your order

If a status remains unchanged for an extended period or the package is not delivered within the specified timeframe, please contact UPS / DHL directly or reach out to us at customerservice@odlo.com, stating the tracking number.

We ship with DHL with delivery in 1-3 business days.

We deliver free of shipping costs within Germany.

Within the EU, no customs duties apply.

The minimum order value is 24.90 EURO.

On this website you can order products for delivery to Germany. But you can also order the products directly in your preferred country shop:

- Austria

- Switzerland and Liechtenstein

- Belgium, Luxembourg and Netherlands

- France

- Italy

- Norway

- Spain

- United Kingdom

- Rest of EU

- United States

Odlo does not ship to the following territories/regions:

- Germany: Helgoland and Buesingen

- Denmark: Greenland and Faroe Island

- Finland: Aaland Islands

- France: All overseas territories

- Italy: Livigno and Campione d’Italia

- Netherlands: All overseas territories

- United Kingdom: Northern Ireland, Gibraltar and all overseas territories

- Spain: Canary Islands, Ceuta, Melilla

- Switzerland: Samnaun

Someone has to sign for the package. If you aren’t there when the parcel delivery service brings it, they will leave a note in your mailbox. At the top of the note is the delivery date and whether it was the first, second or last try. If the parcel delivery service doesn’t find you home on the third try, they will keep the package for five days at their nearest centre for you to pick up. After that they’ll return it to the sender.

Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).

If you have a problem or questions, email our customer service: customerservice@odlo.com.