FREE RETURNS WITH RETURN LABEL

Odlo offers free returns thanks to our partner DHL. Simply use the enclosed return label.

What do I have to do to return my package?

- Fill out the return form which came with your Odlo order: Make sure to indicate articles that you want to return and add the reasons for return.

- Put the filled-out form inside a package

- Stick the return label enclosed in the package on the package. Alternative click the following link and fill out the return form:

Create return label

- Drop the package at a post office of your choice. We recommend to keep the tracking number.

You will finally receive an email from us when your return has been received at our warehouse.

You can return the items within 30 days.

Direct exchange of a returned item is unfortunately not possible. As soon as we have received and checked the package you returned, we will refund the corresponding amount through the payment method you used when ordering. If you want to receive the item in another size/color, you will have to place a new order.

Refunds can take up to 14 business days to process. We do our best to make this process as smooth as possible. Please contact our customer service team if you have any questions or concerns regarding your refund. They'll do their best to help.

Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).

If you have a problem or questions, email our customer service: customerservice@odlo.com.