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If you're seeking more specific product advice, please contact our competent customer service team via email or explore our comprehensive guide section.
Check our Terms and Conditions to verify if warranty applies. To submit a claim, please send us an email at customerservice@odlo.com with the following information:
Close up picture of damage incl. description
Order number if bought online or purchase location if bought in store
6-digit product number, 5-digit color number, size (can be found on the side label on the inside)
If you have a problem or questions, email our customer service: customerservice@odlo.com.
The Odlo 5-Year Base Layer Warranty covers eligible base layers from our Performance, Active and Merino blend product lines against manufacturing defects for five years. It reflects our confidence in their durability. If a covered defect occurs, we'll make it right. See full terms for details.
The warranty applies to eligible base layers from our Performance, Active and Merino blend product lines bought directly from odlo.com or an Odlo Brand Store. Look for eligibility on the product page or in store. Styles outside these eligible ranges and third-party purchases aren't covered.
It covers manufacturing defects arising within five years of purchase, including seam failure, elastic breakdown, fabric defects and zip malfunctions. The issue must result from a product or manufacturing defect rather than everyday use.
It doesn't cover everyday wear, pilling, abrasion, accidental damage or damage caused by incorrect care, such as hot washing or tumble drying. Styles outside the eligible Performance, Merino blend and Active ranges are also excluded. Visit our Care Guide to help your base layer perform at its best.
Buy an eligible base layer directly from odlo.com or an Odlo Brand Store. On odlo.com, log in to your Odlo account before checkout. In store, provide your email address at checkout so we can link the purchase to your account. Purchases from third-party retailers aren't eligible.
On odlo.com, log in to your Odlo account before completing your purchase. In an Odlo Brand Store, provide your email address at checkout. We'll link the eligible product to your account automatically, so you can easily view your warranty information and make a claim if needed.
Yes. The warranty is linked to your Odlo account, giving you easy access to your purchase and warranty information. Eligible products are added automatically when you buy while logged in on odlo.com or provide your email address at checkout in an Odlo Brand Store.
If you believe your product has a manufacturing defect, submit a claim through your Odlo account. Our team will review it and guide you through the next steps.
We design our base layers to perform season after season. The 5-Year Base Layer Warranty reflects our confidence in eligible styles from our Performance, Active and Merino blend product lines, supports longer product lifecycles and gives you an added benefit when purchasing directly from Odlo.
Materials perform and age differently. While 100% Merino wool offers comfort, breathability and odour control, it has distinct durability characteristics. For now, the 5-Year Base Layer Warranty applies to eligible styles from our Performance, Active and Merino product lines.