If you need help with an order, have any questions, or would like to provide feedback, our experienced team is dedicated to assisting you. For immediate answers to common questions, please check out the FAQ section.

For all inquiries regarding online purchases, styling advice, finding a product, or providing feedback on your experience, please email customerservice@odlo.com. Our customer service team does it's best to respond to all inquiries within 48 hours. We thank you in advance for your patience.

If you are looking for one of our stores, please use our Store Locator.

No, not all sizes and styles from the website www.odlo.com are available in-store. You can view in-store stock availability once you have selected your size and clicked on “reserve in store” on the product page. Some products are exclusively sold on www.odlo.com.

Once confirmation has been sent, your item is held for 48 hours in your selected store.

You will pay your item during your pickup in-store. You will pay the in-store price, which may vary from the price on www.odlo.com.

If you have a problem or questions, email our customer service: customerservice@odlo.com.