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Delivery in 6-10 business days with UPS WE. Free shipping over $150. Customs duties paid

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Home faq delivery

Delivery

Track your order

If the tracking link shows that your package was delivered, but you have not received it, please send us an email.

As soon as the order has left the Odlo warehouse, you will receive a tracking number from us by email. Live tracking allows you to track your package online at any time. Note: It can take up to 24 hours for the tracking information to be visible via the parcel delivery service.

Track your order

If a status remains unchanged for an extended period or the package is not delivered within the specified timeframe, please contact UPS directly or reach out to us at customerservice@odlo.com, stating the tracking number.

We ship with UPS and the delivery takes 6 - 10 business days from Europe (customs duty paid).

Free shipping for orders above $150,00, otherwise shipping costs are $10,00.

All customs duties and import taxes are fully handled and covered by Odlo.

The minimum order value is $79,90.

Orders placed on this website can only be delivered within the United States.

Unfortunately, we currently do not ship to the following territories/regions:

States

  • Iowa

  • Kansas

  • South Dakota

  • Oklahoma

  • Louisiana

  • Montana

Territories & Military Addresses

  • American Samoa

  • Guam

  • Puerto Rico

  • U.S. Virgin Islands

  • APO/FPO addresses

If you are shopping from another country, please select the appropriate Odlo country website from the country selector.

Someone has to sign for the package. If you aren’t there when UPS brings it, they will leave a note in your mailbox. At the top of the note is the delivery date and whether it was the first, second or last try. If UPS doesn’t find you home on the third try, they will keep the package for five days at the nearest UPS centre for you to pick up. After that they’ll return it to the sender.

Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).

If you have a problem or questions, email our customer service: customerservice@odlo.com.