More wear. More tear. More expert care. Odlo expands Swiss repair.

After three resale programme launches in Zurich, Oslo and Berlin, and a repair pilot in Annecy, we’re proud to launch another milestone in our growing ReWEAR franchise – free clothing repairs across all our Swiss stores on all warranty products – part of an ongoing effort to close the loop.

We’re definitely proud of the comfort and quality of our products. But every now and then, everything destined for outdoor greatness needs some tidying up.

We take possession of your product in-store, and at the same time detail how and what repairs can be done. We then hand the item over to our partners at createlab in Schönenwerd where pieces are professionally sewn, stitched, and mended to a near-new standard (most of the time) so that you can use them again for years.

If your item is still covered under warranty (meaning bought within the last two years), repairs and shipping are on us. For pieces outside our warranty period (+2 years), you can of course access the professional repair service just the same – but we split the costs. You pay for the repairs, and we’ll cover shipping.

(For community members in our Annecy store – our biggest in France – you have access to the same service with Goodloop.) (We are looking to expand our repair service to other stores in France soon.)

Not all repair needs are the same, of course. If under warranty, we consider repairs to be things like cosmetic updates (hems and buttons), torn seams, mysterious and irritating holes, a zipper that won’t cooperate. Visit us in store and we’ll find a solution.

If your needs have changed however or a product is outside the warranty period, our ReWEAR programme is there for you, too. Clothing from Odlo or any other brand is subject to our Take-back initiative where we make sure items get reused, resold, or disposed of responsibly. (We’ve partnered with TEXAID to sort, clean, recycle or dispose of old pieces). If the product really is at the end of the road and you have your eye on a replacement, we’ll give you 10% off your purchase.

In other instances where a product has gone totally wrong or is just defective, come to see us in store just the same. Our standard is to replace the product free of charge.

Aside from the widening of our repair services, we’ve got more news to share. Odlo recently joined Sustainable Textiles Switzerland – part of our ongoing commitment to doing more. This is a multi-stakeholder program with the mission to make a significant contribution to the achievement of Sustainable Development Goals (SDGs) in the Swiss textile and apparel sector.

We’re excited about this partnership, the partnerships in our ReWEAR programme and further relationships across Switzerland with Protect Our Winters and others. A collective process we’re on, step by step.

OUR SUSTAINABILITY JOURNEY

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