SHIPPING & DELIVERY


We ship with UPS and the delivery takes 5 - 10 business days from Europe (customs duty paid).

Odlo does its utmost to meet the stated delivery time. However, Odlo is not liable for any delivery delays, regardless of the cause. Please note that many of our logistics partners and postal services are working at their absolute capacity maximum due to COVID-19 and the increased package volume in all of Europe and the delivery may take longer than the previously estimated number of days.


Free shipping for orders above $150,00, otherwise shipping costs are $10,00.


The minimum order value is $75,00.


On this website you can order products for delivery to the United States. For orders to Europe, please change the location on the top left corner of the website.
Due to different tax regulations for online retailers we’re currently not able to ship to the following states and territories:

  •     – Iowa
  •     – Kansas
  •     – Louisiana
  •     – Oklahoma
  •     – South Dakota
  •     – Puerto Rico
  •     – American Samoa
  •     – Guam
  •     – US Virgin Island
  •     – Overseas Military Bases


As soon as the order has left the ODLO warehouse, you will receive a tracking number from us by e-mail. Live tracking allows you to track your package online at any time. Note: It can take up to 24 hours for the tracking information to be visible via the parcel delivery service.

If a status remains unchanged for a longer period of time or the package has not been delivered within the specified period, please contact UPS directly or us (customerservice@odlo.com) (stating the tracking number).


Someone has to sign for the package. If you aren’t there when UPS brings it, they will leave a note in your mailbox. At the top of the note is the delivery date and whether it was the first, second or last try. If UPS doesn’t find you home on the third try, they will keep the package for five days at the nearest UPS centre for you to pick up. After that they’ll return it to the sender.


Once your order is complete and paid for, it goes to our warehouse system. At that point it is unfortunately no longer possible to make changes to the order.

So, before completing your order, we recommend that you recheck the shipping address and articles (size and colour).


RETURNS

EXTENDED RIGHT OF RETURN TO 60 DAYS!

No problem, you can return the items within 60 days. We have extended our return window from initial 30 days to 60 days to allow for any shipping delays due to the current situation. Return shipping costs must be paid by you.

Please register your return at https://odlo.returnslab.com

Write the RMA number on the parcel, which you will get after registration and also include the number with the return slip in the parcel.
Send the products to:

Odlo - Returns
c/o Verde Fulfillment
9605 South Eisenman Rd
Boise, Idaho 83716

Return shipping costs must be paid by you. To fall under our satisfaction guarantee, products must be returned within 30 days after receipt. As soon as we receive your return shipment we will refund your purchase.


Direct exchange of a returned item is unfortunately not possible. As soon as we have received and checked the package you returned, we will refund the corresponding amount through the payment method you used when ordering. If you want to receive the item in another size/color, you will have to place a new order.




I NEED MORE INFORMATION

If you have a problem or questions, email our customer service: customerservice@odlo.com or have a lookt at our frequently asked questions. Maybe your question will be answered there.